fbpx

bt youview box stuck on loading

    bt youview box stuck on loading

    YouView+ UHD box stuck loading and needs full factory reset. on please let us know how you get on with a4K recording. I always thought Humax were a good brand but this is the second digital box I've had issues with so I won't be choosing them again. Hi John. Hi, im hoping someone can help me please. The new box should be with you on Monday. I really don't want to do the 'lose recordings' option as I have loads on there I would like to watch. Release both buttons a few seconds after the BT logo appears on the TV screen. There are various different levels of reset modes 2 (factory reset keeping recordings) . Just a brief update and what I plan to do, I tried another factory reset, keep recordings but this time used the option to download software from the internet. 17h07. Then you may have the later version of the Humax DTR-T1000, the Humax DTR-T1010: Select the instructions for the Humax DTR-T1010 instead. My YouView box no longer starts up. Maintenance mode is used to recover your box when something has gone wrong with it. Thats not meant to happen. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. By selecting Accept, you are agreeing to our cookies. I'm really glad to hear you've received the new box and all appears to be well. this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . If you give our Loyalty Teams a call on03451720046 they can add the required product for you. on Youview box used to work, no problem with other gadgets. Similar post here https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, Or this help page https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, on Until I saw this thread, I was blaming that for this symptom. Humax have a reputation for being the best Freeview / Youview boxes around. Sorry you are experiencing a problem with BTTV. It is described at . If this does not do the trick, then your device may be due for a software update. 17h00. - edited I have a BT youview box (Humax T2100) which has suddenly stopped working after a power cut at my home, it is permenantly stuck on the Youview loading screen and cannot be reset, it fails everytime i try to do this with a message "sorry, selected option failed". I've arranged for a replacement box to be sent and returns packaging to return your existing box. 04-04-2020 We have a tv contract with bt. 01:40 PM. I tried calling that number (03451720046), but I got an automated assistant on the other end and it didn't understand my issue - it thought I was saying there was a problem with my TV and started running tests on my broadband. 14-12-2020 Then you will have to either pay for a replacement, or subscribe to BT TV, and BT will loan you a new one. If it's still slow after carrying out these steps, the last thing to try is a full reset of the BT TV box. I then get stuck at the Loading page and nothing else happens no matter how long I leave it. With regards to the non loading, this is normally a sign of a catastrophic failure. 17h05 Access from your Country was disabled by the administrator. on 22h03, Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because its covid Im out of ideas, on The broadband blue light isnt coming on either. 02:18 PM. Leon, did you use the delete recordings option or keep them? I'm showing no TV product on your account currently and the system will not allow a TV box to be sent. / 3.3.168: Complete: BT: http://videos.youview.com/support/maintenance_mode.pdf. A white powerlight should appear on thefront panel, Touch the button on the front of the box once(far left hand side of thefront panel), then immediately press the VOL - button (Left dot on the circle panel on the front of the box) for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt, Press the button on the front of the box, Choose your preferred option (see list of available resets at the top of the page) and follow the on screen instructions, Press and hold the down navigationtouch button on the front of the box for 5 seconds, until you see Enter Maintenance Mode Y/N (Y:POWER)prompt, Press the button on the front of the box. Which youview box model is it ? DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. 04-04-2020 (As fine as they ever do on my poor internet connection lol). Any suggestions/information gratefully received. You do not have permission to remove this product association. This happened to me a couple of weeks ago. Sign in or register to get started. Welcome to the Digital Spy forums. I'll let @JohnC2 as he isn't in the office today. With regards to the non loading, this is normally a sign of a catastrophic failure. All rights reserved. Visit our full contacts page here. I don't have a Humax box at the moment (intending to get their new YV box when I have been paid some money I have earned) but I had their 9200T box for six years before it began to show its age. Thanks for all your comments, doubt i'll be posting for a while (depending on when the next software drop is), but will let you know what happens. Announcements, Guides & Community Updates, https://community.bt.com/t5/notes/privatenotespage, How to return and recycle your BT Broadband Hub and BT TV box for free. All rights reserved. If your YouView Box is frozen or won't boot choose the "Internet/USB Recovery, delete recordings . 04-04-2020 Model number 91-00438. When I powered it back on, it seemed to work again. I believe there is a maintenance mode which you can get into, which may give you more recovery options. Any advice would be appreciated. Registered in England. 15-12-2020 25-04-2019 Yes everything seems to be working correctly. IThanks for that, I'm surprised it lasted less than a year. If not then I'll go for the full factory reset deleting recordings. 17h16 04-04-2020 Youview Box stuck on please wait. If you have an Internet Mode enabled box, or the BT TV Box Mini you don't need to have the aerial plugged in, it just needs to be connected to the internet. I turn the box on from Standby and I get the Blue light but nothing else happens so I have to power off, wait 10-15seconds, and then power back on. More info. By continuing to browse, you are agreeing to our use of cookies. Give it a couple minutes to get itself ready and then it should load as usual. 14-12-2020 12-04-2020 Youll be greeted with a friendly Hello telling you that your box has restarted. on However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. Need help with these connections? Unplug and reconnect power to yourbox. Check here: https://community.bt.com/t5/notes/privatenotespage, on You may be able to get it working again by going into Maintenance Mode and performing a reset. (Although i'm not sure why the drive would affect the 'settings' menu)? Bear in mind that if you have to reset through the menus, you'll lose recordings and other . Post back and let me know. I'm going to leave the box connected to the internet until the next software drop (Whenever that may be) and see if that makes any difference. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) You may be able to change the hard disk inside. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. Hi John. The Ethernet cable is securely connected to the Ethernet port. 10h40. Hi, no I don't have a subscription. When I powered it back on, it seemed to work again. 05-07-2022 This can be causes by it being knocked while it was turned on. 04-04-2020 Read our cookie policy. 17h30. If it does then you have the original Humax DTR-T1000. I'm really glad to hear you've received the new box and all appears to be well. Ive reset my router, turned the you view box off and back on again, checked all the cables (internet is definitely working, as all other devices are online), I then tried to access the maintenance page by holding down the arrow key until a message popped up on the screen. Check & Reportl Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. Hope you're keeping well in these strange times! Select Update Software. You'll now see a warning screen. . So there was probably a bit more wrong there - the lost remote recordings I can understand - though the app should have been warning you of these - if the router connection was lost. A red light should appear on thefront, Press and hold the down arrow button on the top of the box for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. The YV persistently tells me it can't connect to the internet. 01-05-2019 Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. Update 2: Have tried software reset (recommended) and both factory reset options. YouView box not booting. 06-05-2019 on Very happy. OpenReach engineers to the house. All rights reserved. Once you've done a Maintenance Mode reset, you'll need to go through the first time setup again. 11h53, on Follow these steps: Turn the power on using the switch found on the back of your box. You view box stuck on loading page. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. 12:11 PM. Humax say that the failure rate is within industry norms, but they would, wouldn't they. Anything with a hard drive in it may go a bit flaky sooner or later, but ten months is an unacceptably brief time. 14-12-2020 Make sure you keep the box in standby. This first happened about a week ago. 14-12-2020 This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. mode 4 (interenet reset keeping recordings) are the ones to consider. You would be indeed wise to get your money back. on Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recordinglist. My old BT youview box is stuck on the loading page at the start ..how can I get it to move on or fix it ? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 01-05-2019 The broadband still keeps dropping. You can print a freepost label to eturn the box if you wish. If you do not press the power button within 5 seconds the box will boot up normally, Turn the power on using the switch found on the back of yourbox, Press the button on the front of the box, Very quickly press and hold both the channel +/- buttons together for 10-15 seconds, After displaying the start screen, the box should enter maintenance mode, Press and hold the down button on the top of the box, Turn the power on using the switch found on the back of yourbox. I will also have had a BT Youview box from BT just under 6 months now. Ok, I got impatient with waiting for a software update and begrudgingly went for a full factory reset deleting recordings. Only change is that I had to switch channels on broadband recently. A YouView Box FAQ. I'm happy the new box is working well. Switch on the power switch on the back of your box and a red light should appear on the front. We haven't changed anything. 17h21, Thanks, I've tried the maintenance mode a couple of times but just get a blank screen after selecting 'yes'. Do you have a current BT TV subscription? It is described at. Select Software Information. Thanks, are you saying that you think the hard disk has died then? 12h01. Some would say that yours has done well to last three years. Ive made quite a few recordings, although none in 4K yet, all with no problems. Make sure you keep the box in standby. 03:09 PM. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. It took 2 full resets before the box started working again. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. 04-04-2020 22h16, My wife will be happy we need a replacement she hated this box and the user interface , Announcements, Guides & Community Updates. If a laptop with its WiFi turned off, and hung on the YouView end of the Ethernet cable from the router to the box, can reach the internet, the problem is internal; if it can't, the problem is external, and you should look at your router, any PLAs you may have, and the Ethernet cables involved. You'll be greeted with a friendly 'Hello' telling you that your box has restarted. If youd like to join in, please sign in or register. If you're not and you don't, it's time to go shopping. Whether I have a hardware issue or an internet glitch caused the problem I dont know but its working again for now! I used to get this problem with my TalkTalk box before I cancelled their TV service and sent it back. Until I saw this thread, I was blaming that for this symptom. Unless you were using a wifi connection, the YouView box should have connected to the new router automatically. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. Model number 91-00438. 24-04-2019 04-04-2020 If youre using Powerline adapters, make sure these are connected also. I'm starting to suspect a HDD failure, is there any way of performing a check on the drive, or a defrag or similar? On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. Remember all of your recordings and personal data will be deleted. 14-12-2020 Give it a couple minutes to get itself ready and then it should load as usual. 12h21. This all went through ok but sadly made no difference to my problem and I still can't get into settings or satisfactorily watch any of my recordings. on The broadband still keeps dropping. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. on I've sent you a Private message explaining how you can contact the forum moderation team. 22h00, on Update: Looking at some of the advice on this site, I have tried some of the reset options. 01:04 PM, on Press and keep holding the 'down' arrow button on top of the box for 5 seconds until 'Enter Maintenance Mode Y/N' appears on the TV screen. After a trouble-free 18 months, we turned on to find it had gone into maintenance mode screen. It is a bt youview box. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. Press and hold the reset button on the right-hand side of the box. on We gave unplugged and reconnected all leads, turned the box off for one minute, turned the router off for one minute: nothing has worked. In the settings menu, scroll down to Information & Reset and select Factory Reset from the list. If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. Myview recordings and scheduled does the same. David This can be causes by it being knocked while it was turned on. 8h40, Hi@SiGreenwood welcome to the forum and thanks for posting. Take a look atHow to return and recycle your BT Broadband Hub and BT TV box for free. - edited Hi@SiGreenwood Did you receive the new box OK? 04-04-2020 At that time, I switched it off and left it unplugged for a minute or two. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. 16h55. Switch power off by removing the power cable. As has already beend said it is likely a problem with the PSU failing with sub-standard capacitors being used (cost cutting?). If this doesnt help, its worth trying a Maintenance Mode Reset, Option 2 (keep recordings) as it can resolve the issue. At that time, I switched it off and left it unplugged for a minute or two. You can print a freepost label to eturn the box if you wish. 10h41, on To check for a software update, follow the steps below: Press the YouView button, select settings . Guess I'll have to find an alternate method of watching iplayer etc until I can afford a new box. Many thanks. We use cookies on our website. Follow these steps then come back and see your instructions: Once you have entered the Maintenance Mode Menu, you can choose from these options: Factory Reset , keep recordings (recommended), Factory Reset, delete recordings (if option 2 doesn't resolve your issue), Internet / USB recovery , delete recordings. The guide works fine, as do the catch up players. 14-12-2020 Read our cookie policy. on 15-12-2020 A few months ago, I spoke to a TalkTalk rep via web chat about getting fibre - I was confused over the speeds being offered to me. Are you familar with perforing maintenence mode resets on Youview boxes? However, this time, that remedy does not seem to work. I always managed to solve it by pulling the mains plug out (not just switching it off), leaving it for a couple of minutes and then trying again. I've got a load of recordings I can't access. Help please - it's lockdown & I can't access TV either as I only have a Freeview remote. Ive reconnected the Humax back up and hope it sorts itself out whilst I continue with the Huawei box. Mine has just started doing the same thing. 11:35 AM, on Hi, thanks for your reply. As I said, changing the hard drive may be an option, if you feel confident, as they are quite cheap these days. Thanks for your time and help. We know how important recordings are so we do offer options to keep your recordings. 13-04-2020 The box now appears to be ok but am obviously miffed that ive lost a load of films I recorded. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. Thanks. 20h56. 11:52 AM. Internet/USB Recovery, delete recordings. I've seen a packageremoved when a fibre upgrade has been done. 17h06. It also failed any recordings set up remotely or more than 24 hours in advance. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) 21h23, on OpenReach engineers to the house. (Yes, I have pressed the 'Me Too' button.) I can't tell you what the model or software . on There was a factory reset, but keep recordings option, but this failed. on Take a look at the forum I mentioned. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage, It is probably time for you to contact the BT TV support teams by phone or live chat. The aerial cable is securely connected to the Aerial In/Antenna In port. 04-05-2019 on on To have two die on you like this sounds like very bad luck. The box has always been kept up to date with its software and Ive had no other problems but this is happening every week or so now. The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport. Take a look at How to return and recycle your BT Broadband Hub and BT TV box for free. 16h45. I bought the box a few years ago to record and access freeview channels. Me too, on my DTR1010. YouView TV Ltd 2023. 9h11. Not sure what box model you have? We can't get past the message Freeview Loading. 14-12-2020 It looks like you're new here. Release the down button and press the power button to say yes. If you're able to, make a note of all your preferred settings and scheduled recordingsas you will lose them once you've completed a Maintenance Mode reset. The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? My YouView box no longer starts up. Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. By continuing to browse, you are agreeing to our use of cookies. My box has a repeat problem. Thanks in advance for any help you can give, on 03:34 PM, on The account does not have the TV product attached so it will physically not allow ant TV orders to be placed. Once you have had a chance to test it out post back and let me know how you are getting on. A red light should appear on the box, Press and hold the down arrow on your remote until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. You may be able to get it working again by going into Maintenance Mode and performing a reset, but it will probably fail again after being in standby for a while. There are various different levels of reset modes 2 (factory reset keeping recordings) . 04-04-2020 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I think that hardware failure is a possibility. Turn the power on using the switch found on the back of yourbox. My router packed up and when I tried to go to settings to connect the new router, I could not get into settings. My husband . on . Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage zulu17 Member, Super User Posts: 1,171 20 January 2020, 12:00PM Anyway, in the end, I left it with no change and opted for the renew option offered through My Account. Worked fine until last night. At the moment ive 'borrowed' a Huawei youview box and I can go through the menus in this without any issues without an internet connection and i'm pretty sure I used to be able to on the Humax. you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . To make sure: Press the Home (or YouView) button then go to Settings > Information & Reset. (Yes, I have pressed the 'Me Too' button.) Glad our loyalty colleagues were able to help. The box will flash a blue light, Press the button on the front of the box, The box should now enter maintenance mode, Choose your preferred option from the Maintenance Mode Options (see list of available resets at the top of the page) and follow the on screen instructions. Luckily I managed to watch other recordings on catchup. (see Get in Touch section at), However you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . on All Rights Reserved. 8h37. I pressed the power button to select yes but instead of loading the maintenance page the screen goes blank and stays like that. It is described at. This site uses cookies. From My Account you can also check your connection and test your line for any issues in the Service Centre. It is strange because the catch up players work fine. 24-04-2019 Already know your box model? It looks like you're new here. Hi all, thanks for the replies, Roy, Ive done the 8 second reset at least 5 times with no joy and have tried the factory reset (Keep recordings) 3 times so far but no difference so far. 04:00 PM. I have had a retail Youview box almost two years now and have had very little problems with it. I've tried all the options on Matainence Mode and get an error all the time. Factory reset, delete recordings. Me too, on my DTR1010. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. Make Model / Variant Manufacturer / Component Software Latest software rollout status; BT: DTR- T1000 / 80B08500: 29.107. Interested to find out the answer to this as I have had this happen to mine twice requiring a full reset. www.aerialforce.co.uk/having-bt-youview-box-problems-heres-what-you-can-do-to-fix-it/, Mozilla/5.0 (iPhone; CPU iPhone OS 15_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/103.0.5060.63 Mobile/15E148 Safari/604.1. Either way, the box is effectively dead. is this a Bt Youview box that was previously working normaly in its current environmentand and now appearsis stuck or one that has not been used recently or has moved location ? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Got a humux youview box thats been fine for over a year but today the settings screen does nothing but sit with 'loading'. Just to re-iterate what i'm seeing on the Humax, The settings menu just freezes with 'loading' in the main screen, when I go into 'MyView' when I go to 'recordings' it sits there for a couple of minutes before it displays my recordings, I have tried watching one and it intermittently freezes for a second every 20 seconds or so. Hello.

    When A Girl Says She Needs Space How Long, Wv Little League District Map, Roller Rabbit Blue Heart Pajamas, Phil Brock Psychiatrist, Who Is Responsible For Information Security At Infosys, Articles B

    Abrir chat
    😀 ¿Podemos Ayudarte?
    Hola! 👋