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visionworks return policy

    visionworks return policy

    Its totally understandable to be frustrated and exhausted by the process of requesting a return. In addition, you can be on hold for 30 minutes before a message comes on to have you leave your telephone number for them to call you back. I went back to Visionworks to calmly explain that I felt that this was in error and if the clerk could void the three transactions, "*******" the clerk, was very rude and unprofessional towards me, she loudly stated, "It is not a big deal, your credit card company can refund you in thirty days", unquote. Wed like to thank ****** for allowing us to assist in resolving the situation and/ or concerns.Thank You,Visionworks. Usually lenses have one year, frames one or two years, accessories one year warranty. Its location on this page may change next time you visit. Finally was done at 245! We will exchange TV if it is damaged in shipping free of charge. Once you complete your transaction, email us for an itemized statement of your transaction to file your out-of-network insurance claim. Thank you, you have successfully subscribed to our newsletter! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. But it is possible to extend it by paying an extra fee if it is worth. I COULD NOT get human on the phone, not anyone on their website Chat, (which on the phone I was told to go to) to answer this. Not worth the sale. I did not very much care for the attitude that I received as a customer over the phone. how are they?) In addition, you can be on hold for 30 minutes before a message comes on to have you leave your telephone . Initially I was told they would be done by Jan 9th. TIA. How do i get a copy of my bill from the last visit? **** & telling him that I believe *********** location did a rush job on my exam and gave me the wrong prescription in my glasses because everytime I put these glasses on my face I get headaches. You can't get this type of service on-line. They like their customers. Every purchase . The eye exam was super quick, just to get it over with, the doctor didnt even check each eye individually, told me I was blind as a bat and the test didnt last a whole minute, compared to my previous prescriptions and numbers were very different, as if my vision was perfect, wasnt happy so paid out of pocket and went to Lenscrafters, what a difference. Friendly, effective and professional - I'll return! I should have been able to exchange two- pair since they were buy one get one free when I originally purchased them.I did exchange the one pair and was very happy with my selection. The worst, I've been waiting for about 3 weeks for contacts, Visionworks Office#: ******* HD Vision Works can help you locate your nearest Authorized Service Center. Today 4/4/2023 I check order status online it still says pending and delayed. The lens would yellow after a year, halo effects, and the prescription was off. This may take up to 10 working days. To Whom It May ********** name is *************************. Here's what to do when you don't like your new glasses. My order for glasses went into the Bermuda Triangle apparently. You will spend a LOT of time trying to get an appointment, fulfill a refill order or speak to anyone. Care taken to fit frames and lenses correctly. How easy is it to get a hold of customer service at visionworks? Include your Name, Invoice #, and email address. Visionworks offers corrective glasses and contact lenses to customers at highly affordable prices. We dont recognize that sign in. The promise date on the glasses was May 23. Exact information about Visionworks return policy is a bit tough to find. Boxed items can be opened, but all packaging must be included. Really really bad. Information provided by various external sources. Once I finally was able to make an appointment for the three of us, we all need an appointment on the same day so we scheduled far enough out on a day I had off so that I could pay for all the glasses. The staff and front desk crew were friendly but *************************** was as cruel as it gets. I once again call and she says there is no order. She was friendly and knowledgeable. Everything!!!! If your package has been damaged in transit, please contact us immediately. BBB is here to help. They're just kind and that's the kind of people I want to have deal with. And they didn't know how to use the new system that they all were complaining about that they weren't trained properly. Heres what you need to do: Since the information on returning items to Visionworks is pretty scarce, you might want an alternative optionDoNotPay can start your return request in a few minutes. I will never return to this place. A member of management has reached out to ******** to invite her in to look at other frame options. I have been to the eye doctor at least 40 times in my life and I have never had an experience like the one I had with ******************. It turned out, they couldn't fix the problem and we had to keep it with no exchange or refund. Refunds A restocking fee of 20% will apply to the value of all merchandise returned for a refund. This did not happen as of this morning a week later insurance company has received nothing. Follow the steps below: The easier way to start your return process is to head over to a Visionworks store and ask a staff member to initiate your return request. BBB Business Profiles are subject to change at any time. Damaged items All Packages are inspected for damage before they ship from our warehouse. . I had told him I get ocular migraines and was having a slight one and he truly made it worse. There is no phone # for the store to even ask, so I called the 800# and the person couldn't give me an answer. This place (Latham NY office) is so slow. We had attempted, but were not able to reach ********* by phone previously. Best Buy Laptop Return Policy (Macbook Return & Exchange), How Much Is Coke at Costco in 2023? They will be replaced or your money will be refunded. The restocking fee applies to both open and unopened boxes. Does Visionworks Offer Free International Shipping. Safety gear: The next day without consulting me they rescheduled our appointments because they later realized they don't have an optometrist that day Even though they were supposed to have an optometrist that day. When the glasses came in they were not the glasses I ordered. This is the last time myself or anyone in my family will ever go there again. I came in for an annual eye exam. Ad-free. Call made on 4/5/23 was told they had to speak with the dr, never heard back. They have no way of contacting anyone of usefulness or importance when something is wrong with your order and they could care less about fixing it in a timely manner. Anyone can write a Trustpilot review. I replied to her that I'm still looking then she started grabbing glasses from the most expensive places and kept pushing me to get them. We returned both pairs of glasses to vision work on 7th March. Even today, the day of my appointment, I received an email and 2 texts reminders. Schedule an eye exam at a location near you. Your glasses must not be broken or damaged to qualify. Once we have received the item (s) we will provide you with a refund. What vision plans do you accept online? Price paid for this product. Carrie sales agent super sweet very patient and great customer service and greatttt deals! Stock up on accessories: You wont get them for MONTHS! My family and I. I went to the Shrewsbury office in Nj this morning to pick up my order. Thank you again Isaiah! And don't try calling because Noone answers. I returned after 3 days - wrong prescription - told it was my fault. Don't order from Visionworks if you must have the glasses in a timely manner. Will not open as website state. Zero stars really. Later I received. Five calls and 3 hours on hold to try to get more contacts and they disconnected me twice.never returned any of the calls. I have been a customer here for along time, but not sure what has happened! This includes the original packaging and all branded inserts, dust bags, labels or accessories included with the original packaging. Thank you Visionworks for making this a great experience. My initial thought was that the Woodmore location would have a different selection from ************ location. All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. I haven't heard of any success stories around the Syracuse area they closed the lens making facilities locally and they should close the rest of their operation as well, I believe Wal-Mart would be a better choice even if price is more which I don't think it is. Horrible. Never going here again, and I will inform others. I took my family ( myself, husband and daughter) in to have eye exams, we all have state insurance and they said our exams would be covered and our glasses would not be. If you want to inquire about returning an item, you can contact the Visionworks customer support over the phone. Asked me to call corporate line. Idid not write down the incorrect script to get the incorrect script placed in the previous glasses. May I use my FSA card at Visionworks? I'm telling you I've been to eye outlet America's Best and visionworks took care of me properly. Damage that is not consistent with ordinary wear will not be accepted. Frame finder: You have 100 days from the date of purchase to return the product for a refund. A member of management has spoken to ********* and a lens cleaning kit is being provided for the inconvenience. Visionworks has a Love What You See Guaranteea return policy that enables you to return a pair of glasses within 100 days of the original purchase date if you are dissatisfied. Had new glasses made a month ago and accidentally broke the arm.brought it back and was told that they will charge to fix it.I was livid.when he suggested I should go to another repair shop and bcoz I needed it I was charged $45. I went to the Visionworks in Hadley MA. All returned merchandise must be received in the original factory box with UPC and BAR Codes intact and must include all factory packed accessories (remote controls, chargers, cords, batteries, etc), packaging (foam, plastic, etc) and all instruction booklets, manuals, and paperwork. Can you return them? Are there other similar companies to visionworks that are less expensive or better? By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I asked her if she realized that this process is not Customer Friendly. I was told that online appointments are teleview appointments. We explain how to get a refund for a defective Visionworks order. How do you return glasses to Visionworks? Have you ever bought something from VisionWorks and realized it was the wrong glasses and contact lenses? I told her that I wasn't aware they had tried to contact me. Many customers complain about buying a defective product from Visionworks. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Guarantee vary from product to product and can even vary for the components. Visionworks attempted to adjust my new pogressive eye glasses but couldn't get the focus right, which caused dizziness and headache. MULTITUDE OF ERRORS made: lost glasses, failed to order trial contacts *several times*, wrong contact prescription sent by mail, disconnected several times when checking on trial contact orders and multiple trips to their location as a result of errors. Do you accept Medicaid/Medicare? I've spent a lot of money in the past 20 something years and will not ever walk into another vision works ever again! When I reached there after 4 hours of drive time they said they didn't know what tests needed to be done despite going over them with me on phone and going over all my details from previous visit of last year. Its February 2nd and I STILL do not have glasses! We all intended to buy glasses. Did you purchase eyeglasses from Visionworks only to realize that they dont fit? I understand delays may happen sometime, but there should be some type of compensation for this type of delay. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); All Rights Reserved to Return Policy Guide2022.

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