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croydon council bin collection contact number

    croydon council bin collection contact number

    Based in Croydon and edited by Steven Downes. I have now concluded this review and I am able to reply as follows. View as HTML, Senior Litigation and Prosecutions Officer, [1]cid:995D36CC-63D9-452C-921A-47E295D9BC0F, To allow us to deal with the disruption caused by Coronavirus /COVID-19 (Whomever did the task on expelling Pelling has a lot to answer for, flickers across the mind). We have recently helped expand the recycling service to include the collection of mixed plastics and food waste, helping residents to recycle even more. A site to help anyone submit a Freedom of Information request. Croydon CR0 1EA. Download This service offers collections every 2 weeks for 71.02 a year. Subject: Re: Information request (ref: 3811601), ------------------------------------------------------------------- I dont think we can complain too much and its on a par with other Boroughs. What is ISO certification and why is it important. The Seven Principles of Public Life The Council shall be free to sub-contract the provision of the Services (or any part thereof). the case and advise you of your rights to appeal this decision. All those without digital access did not have their bins collected. In the unlikely event that there is a problem with the garden waste collection Service: A page on the council website allows residents to enter their postcode and address to get a copy of the collection calendar for their street. 3.5. 9.2. Change), You are commenting using your Facebook account. You shall keep the bin(s) safe and secure. 1.7 Leadership Births, deaths, marriages and citizenship, About the garden waste collection service, Change your garden waste collection address, Garden waste collection service terms and conditions, Pay for or renew a garden waste collection. If you find that a bin is damaged on delivery, you have the right to request the replacement or repair of the bin(s). New customers Existing Customers If you are an existing customer and would like to raise an enquiry relating to your service, please follow this link. The Council, through its Contractor operates a chargeable collection Service, for garden waste Collection (the Services), for households across the borough. We apologise for the delay in responding to your request. 3.4. current COVID 19 (Coronavirus) outbreak you may experience some delay in So far I have only received a single response on 8th September stating that they will chase up the service for the data. Delivery will be completed when the bin(s) are placed at the property named in your application. Please provide the data at the earliest opportunity, otherwise I will have no choice but to take this matter further and contact the Information Commissioner's Office to register a complaint. Internal Review. Legal team, Internal review acknowledgement letter Hooker.docx, 282K Lost property cannot be retrieved and will not be compensated. Ive just tried this, and its now infinitely faster than before. This doesnt extend to the company that employs them. and if anyexemptions apply to some or all of the information then we 17.1. The councils contact centre remains available for residents who have difficulty accessing online services or who require further support, the council says; the contact centre is closed all weekend, and has been operating reduced service hours for several years, even before covid. 7th Floor Zone C 9.1. This service offers collections every 2 weeks for 71.02 a year. Bernard Weatherill House Holders of public office must avoid placing themselves under any obligation to people or organisations that might try inappropriately to influence them in their work. Once you are receiving the chargeable garden waste Service, you may cancel the contract for the Service at any time by providing the Council with at least one months notice via www.croydon.gov.uk/myaccount. After the free bins arrive at your chosen location, fill them up with the agreed waste type. ISO certification confirms a management system, manufacturing process, service, or documentation procedure meets the requirements for standardisation and quality assurance. 7.7. In your request for information dated 2 August 2021 you requested the 3.2. It is then sent to a composting facility where it is turned into a soil improver. Rare sighting: around 1,000 bins have vanished from Croydon's streets in less than three years Around 1,000 bins have been vanished from Croydon's streets since 2018, according to official council figures provided through a Freedom of Information request. Sometimes they turned up the following day. 10.6. Thank you for recycling! Bin "Fullness" reading at time of collection (if available). Whatever the position with reporting missed collections which is often a fruitless exercise, Veolia are simply abysmal at what they do. The most recent council Cabinet meeting was advised by the head of the external Improvement Board that it will in future be a minimal council. --------------------------------------------------------------------------, DearA Hooker https://www.whatdotheyknow.com/request/b http://www.croydon.gov.uk/email-disclaimer, New Waste Collection Service Implementation Costs, Planning Application 80 Riddlesdown Road (18/00812/FUL) Pre-application advice, The removal of Litter bins from Norbury (London Road area), Environmental Issues (Litter, Fly-tipping, Graffiti, etc) reporting data. About insidecroydon News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. The calendars not worth the paper it was printed on anyway. Please find attached our response to your request. All public office-holders are both servants of the public and stewards of public resources. Holders of public office should exhibit these principles in their own behaviour and treat others with respect. For example SW1A 2AA. For proper disposal of larger items and white goods, residents can book a bulky waste collection, or take items to any of the councils three Household Reuse and Recycling Centres. To contact us, please email inside.croydon@btinternet.com View all posts by insidecroydon . 5.4. Established in 2008. Croydon introduces it to the borough in 2018 Residents across Croydon have been united in their anger and frustration at the plans of the council, together with waste contractors Veolia, to QUADRUPLE the number of wheelie bins some households will be expected to accommodate. All garden waste should be placed loose inside the bin(s). Holders of public office should be truthful. Croydon Borough Council, Slattery, Mary, It is intended solely for the addressee. and a limited company (03277032). is a registered charity in England and Wales (1076346) following information: Please can you provide an output in Excel format of all collections made I attach above a spreadsheet showing the information you have requested. Really ? 6.3. Is what has happened so bad that you want that person to lose their job? the right to apply directly to the Information Commissioner for a 10.4. Donate and support our work. 10.3. You grant the Council the right (and the Contractor when authorised by the Council) to remove the bin(s) from your property in the event of withdrawal of the Service or contamination of the material. To support independent local journalism in Croydon, please sign up today as a supporter. Once we have collected your waste, our team will divide it into recyclable and non-recyclable. He is beginning to get laughs (the wrong sort) like the long running show (the right sort), and just like Frasier, claims credit from others activities. The local authorities take a strong approach to any kind of illegal waste disposal. Croydon is big, busy and constantly changing. A page has been set up where residents can simply enter their post code,. extra waste next to the bin or balanced on the lid. will communicate electronically only. and a limited company (03277032). Click here to find out when your bin collection day is. This is included for free every time we collect any type of waste from your premises. Please contact the Council as soon as possible. Existing customers Well provide the container you need, whether a simple wheelie bin or a skip. Our lawyers and Please note that in some cases publication of requests and responses will be delayed. Bin collection times vary depending on your location, waste type, number and size of bins, and other factors. View as HTML, Senior Litigation and Prosecutions Officer, [1]cid:995D36CC-63D9-452C-921A-47E295D9BC0F, To allow us to deal with the disruption caused by Coronavirus /COVID-19 11.3. Hide, Send feedback directly to the content team using our website feedback form. Pay for or renew a garden waste collection. This request has been closed to new correspondence. 2.3. You must make payment for the chargeable garden waste Service in advance by Debit Card or Credit Card only, online via www.croydon.gov.uk/myaccount. This is not on par with other Boroughs overall in London but I do expect the others to follow the Improvement Board levelling down rubbish practice as cuts bite. Holders of public office should act and take decisions in an open and transparent manner. Download they were installed, i.e. Holders of public office must act and take decisions impartially, fairly and on merit, using the best evidence and without discrimination or bias. data that you have. https://www.whatdotheyknow.com/request/b New Waste Collection Service Implementation Costs, Planning Application 80 Riddlesdown Road (18/00812/FUL) Pre-application advice, The removal of Litter bins from Norbury (London Road area), Environmental Issues (Litter, Fly-tipping, Graffiti, etc) reporting data. And the boroughs new Mayor, in his unstinting effort to ensure that theres a quote from him on even the most rubbishy of council press releases, had this load of old garbage to say, We are making it easy for residents to get their bin calendars online this year. We work with all our customers to ensure your waste is always collected on time when its suitable for you and the licensed waste carrier. Please investigate the failing of the Council service to provide the data within the legally binding framework of the FOI Act 2000 and inform me when the data will be made available at the earliest opportunity. Our local crews mean you get the benefits of specialised local knowledge. Veolia, come (or dont come) when they choose anyway. But with Christmas and the New Year falling at the weekend this year, bin collections in Croydon will not be affected by the usual changes. There is lots more to do to get the IT to a reasonably poor standard from abysmal but they are working to improve things unlike the Improvement Board. Download If that be Ms Kerswell then take the congratulations as well earned at last. Dear Croydon Borough Council, I am undertaking some research into usage of Bigbelly bins. 6.6. Warlingham Car Boot Sales dates 2023 - starting May 1, Police arrest four men in connection with Mitcham shooting, M&S announces Purley Way store opening date as Apr 27, Walk 'n Talk Croydon, Coombe Woods, Tues from May, Demolition shows how council's planners have no 'red lines'. On receiving your request for an Internal Review, I contacted the Director This request has been closed to new correspondence. Contact us today if you want to change your waste collections. 8 Mint walk Thank you for your request for a reviewreceived on10 November 2021. I am writing to request an internal review of Croydon Borough Council's handling of my FOI request 'BigBelly bin collections' made on 2nd August 2021. You may get referred to the digital service where if you type in your address it gives you your collection day and what to put out. There probably were a number of options that could have been considered and would have improved the situation I suspect though that many of those would be impractical at this stage. 8.2. proceeding with your request. from the Bigbelly, Bin "Fullness" reading at time of collection (if available). 10.5. And for those without access to a computer or printer at home, Mayor Jason Perry makes the less-than-helpful suggestion of visiting one of the boroughs libraries, most of which he has closed for five days each week in order to save a few bob. So that would be the reality for all those with Broadband etc. This may exclude some flats or where access is difficult i.e. Reporting missed bins or crew-related issues, placing bin orders and assisted bin collection requests. In some case, a fee may be payable. Should you have any difficulties with reading the spreadsheet kindly Your subscription covers the emptying of your bin only once on your collection day. Veolia have a 15 year contract with Croydon Council which began in 2003. View as HTML, DearA Hooker The To contact us, please email inside.croydon@btinternet.com View all posts by insidecroydon The bin(s) should be removed from the public highway as soon as is reasonably practical after collection (it is an offence to obstruct the highway). acceptable response and. Posted on January 16, 2023 by insidecroydon. (05798215). Frankly I would be hard pressed to tell the difference of a full service offered by the Council and a minimum service . Visit our page here. Business Waste collects all types of trade waste, from simple bin collections to more complicated waste disposal. These Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of England and Wales. So far, the councils Dont Mess With Croydon Take Pride campaign has prosecuted 143 people for offences ranging from fly-tipping to littering. We willcarry outan assessment 2.4. Is the Business Waste customer care team based in the UK? Check your garden waste collection days. The subscription payment otherwise covers the cost of the Service. support colleagues may be working from different locations. I believe there was a team looking at the My Account and report it stuff. The bin is damaged and emptying it would pose a health and safety risk; or except where the sender specifically states these to be the views of News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. Customer. Constantly week in week out right now I try to dispose of my rubbish and/or recycling in the communal bins for our flats only to find the existing recycling/rubbish from the previous week full up and not collected meaning Im having to hold on to my recycling until the bins are actually emptied(!) About the garden waste collection service http://www.croydon.gov.uk/email-disclaimer, 2.5M In your request for information dated 2 August 2021 you requested the But like much of London, this expansion also presents new challenges when it comes to waste disposal. 6.2. 3.1. The bin(s) remains the property of the Council at all times. Once garden waste has been collected from the household it is the property of the Council. Find out how to start or renew a garden waste collection. The eleven most recent culprits, prosecuted earlier this year, were forced to pay a total of 9,414 in fines and court fees. Holders of public office should act solely in terms of the public interest. We couldnt load the mail server logs for this message. Thank you for your patience and understanding. email address for service is [2][email address]. The council has wasted millions of pounds in its efforts to keep residents at arm's length and avoid any direct contact with Council Tax-payers by moving their reporting function online, using My Account and the expensive and needlessly commissioned Croydon CrapApp, which has never had a reporting category for missed bin collections (handy for contractors Veolia when it comes to manipulating . Based in Croydon and edited by Steven Downes. I look forward to your response and hope that you can provide the data. I attach above a spreadsheet showing the information you have requested. Residents in Croydon can now visit the council website to download their bin collection calendars for the new year. http://www.croydon.gov.uk/email-disclaimer, 2.5M The bin(s) must not be removed from the premises stated on the application to the scheme unless removed by, or with the authority of the Council. Our waste collection teams are familiar with the town, the complex local regulations and the recycling facilities available. [1]image which may be legally privileged and/or subject to the provisions of In the event of the bin being lost, stolen or damaged you may be required to pay to the Council the costs of the equivalent replacement bin(s) and its delivery unless the Council has damaged the bin(s) during collection. However, what you have sent me is just the asset register of the bins. We don't know whether the most recent response to this request contains information or not if you are, Croydon Council, Commercial and trade waste has been a perennial problem. 6.4. To find your local library and opening hours, visit the council website. does not fulfil my request in any shape or form. Croydon Borough Council, Download a zip file of all correspondence. services through our wholly owned subsidiary Our address. Croydon has regularly been one of the best performing boroughs in London when it comes to recycling. 6.10. Im determined to keep improving our customer services, he said. Your usual collection day can be found by typing in your postcode on the Croydon Council website. They must declare and resolve any interests and relationships. One of them recently died on the jobVeolia binman dies in Thornton Heath during hottest day of the year. NEW Help improve this site by If it's been more than 2 days, you can either wait for your next collection day or take the waste to a household waste and recycling centre. A Hooker made this Freedom of Information request to Croydon Borough Council Once cancelled, the Contractor will collect the bin(s), if there is any damage, or if the bin(s) are defaced or not available, the Council reserve the right to charge you for repair/replacement of said bin(s). Somehow yet again this Council discriminates against those less able with impunity. Well done to whoever was brought in to effect this change! Based in Croydon and edited by Steven Downes. We apologise for the delay in responding to your request. This service offers collections every 2 weeks for 71.02 a year. the time/date of every collection made from each of the Bigbelly bins All notices under these Terms and Conditions shall be addressed to the most recent address, email address or fax number notified to the other party. There have been many that were helpful and worked as best they can within the environment they are in. You can dispose of the following waste in your garden waste bin: Please note: all garden waste including branches must be able to fit into your bin with the lid closed. 3.11. We have recently helped expand the recycling service to include the collection of mixed plastics and food waste, helping residents to recycle even more. Council services, online, 24/7 www.croydon.gov.uk/myaccount. No failure or delay on the part of either the Council or the Resident(s) to exercise any right, power or privilege under these Terms and Conditions shall operate as a waiver of, nor shall any single or partial exercise of any such right, power or privilege preclude, any other or further exercise of any other right, power or privilege.

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