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the seller can't send a return shipping label

    the seller can't send a return shipping label

    Wait for the package to be returned. . Please do so as soon as possible so I may get this shipped back. As others have said, the seller will need to send you the money (usually through Paypal) for you to buy a label so you should first figure out what it will cost. . Now I'm supposed tosend items back. Since you're both in Canada the seller could go to PayPal.com/shipnow and set up a label from you to their location as a pdf and then send it to you through the case in a message or by email. This is normally 3 full business days. Oh, Ship! Once the waiting period has elapsed, you should see a link to click on in the Resolution Center to ask eBay to step in and enforce the Money Back Guarantee. Type a message to the buyer. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. When I get a return as a seller on the items where "the . Once the information is complete, the shipping software will email the customer a printable file of the return shipping label. Cookie Notice There is the possibility that you won't see the 'ask ebay to step in' link if the seller has already agreed to a return. You can choose whether to accept returns if a buyer changes their mind about a purchase. 3. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. ", Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. Double check that your information is correct;falsifying a customs form is against the law and eBay policy. In the FedEx Ship Manager, select Prepare Shipment and then select Create Return Shipment. Youll need to know the dimensions and weight of your box. What is the next option for returning an item from abroad ? Ensure that the amount includes tracking, and on items that have a total cost of $750 or more, include signature confirmation. When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. We recommend using a tracked service for return shipping. Click on Send an eBay Shipping Label. The seller was in China and wants me to send it to some UK address (probably a reshipping service). Under Browsing history select 'Settings'. I contacted the seller and they said that ebay will pay me once I send the item back since they froze the money. Tick the box that says I provided a return label with the original item. I didn't realize it was a US only thing. They're just hoping you don't know that. 11:01 AM Ask the buyer to confirm that theyve received the fundsand to upload tracking to the return request so you can see that the item is on its way. I kind of get the feeling he won't answer my question about how I will get my return shipping refunded. Would you like to get help at the customer service hub? Return shipping labels feature the customers address in the From field; the sellers address in the To field; and applicable postage. The seller is responsible for paying the return postage, this is their problem, not yours. Seems like he can just lie and never pay me back the money it cost me to return it. Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. If the buyer doesnt use the return shipping label, you are not charged for the cost of the label. Box it, label it, send it all from home. . I'm returning an item - Seller can't give a shipping label. I'm even thinking to open any kind of dispute on a second item in the package just to get the eBayattention. If the item location was China that is where you are supposed to be returning it to. If you included a return shipping label with the item when you sent it to the buyer, you can let them know that they should use that to send it back to you. The key benefits of a return shipping label are convenience, efficiency and customer satisfaction. Now I'm supposed to send items back. Tip Chargebacks go through PP. The shipping will cost me 300 usd(UPS) because the rod is 1.5 m long. If you want to provide an alternative method of returning the item, simply select Confirm you will facilitate the return from the View return details section. This is twice the price of the fishing rod. Welcome to the Shipping board! Don't use duct tape. Buying used phones requires a little bit of willingness to learn.". Definitely let them know the seller wants the item sent to an address in England, if it was bought/shipped from China. If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. Because the seller has accepted the return, you will not see an 'ask ebay to step in' option but you can still contact them. 770752426095 bcb85849-4774-4837 . If they don't send you a label do contact cs through FB it Twitter before the date that you are supposed to send the phone back. If youre unsure, try contacting the buyer to ask if theyll purchase an international label on your behalf. Once you've received the funds to ship you have 30 days to mail the package. we'll use this information to improve our online Help. Learn more about our signature confirmation requirements. If I don't ship by 21 March, then according toebay"we might close your return and there's a chance you won't get a refund". You will have an unreasonably short 10 calendar days to ship the return with those funds. When you choose the shipping method for your return, return fees are calculated. 1996-2023, Amazon.com, Inc. or its affiliates, Using drop off services at locations that are convenient for you, Using Heavy-Bulky return options, handled by a specialty carrier team, Using Locker, Locker+, and Amazon Hub Counter locations for small packages, Using a scanned QR code at designated returns locations to make label-free and package-free Typically shipping software is used to create return shipping labels. . Oh - missed that. When youre responsible for return shipping, you can choose from a number of options in the return request form. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. 03:37 PM New comments cannot be posted and votes cannot be cast. I am quite surprised about the "The seller can't send a return shipping label" message. item return, "seller can't send a return shipping label", "THERE IS NO SUCH THING AS FOOLPROOF, BECAUSE FOOLS ARE SO DARNED INGENIOUS!" I started a return which the seller accepted but I got this message. However there are ways for the seller to send you a label or money for a label although some aren't aware of that or hope that you aren't aware of it. We may ask you to accept a billing agreement to authorize payment for these kinds of charges. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . Car & Truck Safety & Security Accessories, Returns, items not received, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, I'm returning a item to a seller (not as described/broken item), Ebay says "The seller can't send a return shipping label" And then, "The seller is responsible for return shipping charges. If you want return shipping to be insured, see our section on alternative return shipping options. Read our most popular questions and answers on how to handle return shipping for items you've sold. Instead, reach out to eBay on Facebook here and explain that the seller has not sent funds for a return label.. You will have an unreasonably short 10 calendar days to ship the return with those funds. You are registered in the U.S. but say you are in Prague. While we're unable to respond directly to your feedback, Since the seller is from China, they have to send you the funds to pay for the return shipping. I am a busy person so i forgot to check one last time if it was reset. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Service Alert Due to Situation in Ukraine, Do Not Sell or Share My Personal Information. If I don't hear back from the seller (I asked them how to proceed and made it clear I need a return label) then what happens? If the buyer is returning an item because it's damaged, faulty, or didn't match your listing description, the eBay Money Back Guarantee allows them to return it for free. If you return an item using a paid method, we'll deduct the cost of return shipping Privacy Policy. In damaged or not as described situations, if the item is being returned back, the seller is responsible for that return shipping cost. As mentioned, you can ask eBay to step in on day 4. In the Ship tab, select Create Shipment. BTW, this is a prime example of why I choose to use the Global Shipping Program (GSP)! Honestly, it seems very doubtful the seller will pay for an international return to get a defective keyboard back. I bought a laptop keyboard that arrived today and it was defective. Here you can discuss all things shipping with other members. Just keep it in mind. Scan and print by mobile barcode at a UPS, We can come to you (for an additional fee). 03-14-2018 Printed return shipping labels do not expire and can be mailed at any time. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Here you can discuss returns with other members. Copyright 1995-2021 eBay Inc. All Rights Reserved. I'm not sure that I will be reimbursed and I'm not ready to pay 300 usdfrom my pocket. They told me to ship the item to an address they provided. The seller doesn't respond to my messages and I can't contact the ebaybecause there are just no option to do so. Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. Log in, make a label, send it back and move on. So you have an open Dispute for Not As Described, the seller has been told to send you a Return Shipping Label and has not. ", So I asked the seller for a shipping label and he says "i cannot make a shipping label as it would not let me i'm not sure of your location since it didn't let me-- after i receive the items back i will certainly paypal u the extra money". Since you your return was accepted and you have until 3/21 to ship the item back, contact customer service on 3/20 and let them know the seller hasnt paid for return shipping yet. So I guess I just wait until the 30th and tell ebay that they haven't sent me any label/funds because they're implying that ebay itself is paying for the return shipping and that's not the case? - edited Before you can send an item back to the seller, youneed to start a return. I don't accept returns, why do I have to pay for a return shipping label? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Copyright 1995-2023 eBay Inc. All Rights Reserved. (I think Customer Service agents are allowed to extend that time period for international transactions.). I tried the factory reset procedure from the manufacturer's site, but it did not work, and the phone gives "No command" message. What kind of return did you open? There are several ways you can send an item back to the seller. If you want return shipping to be insured, see our section on alternative return shipping options. I've received the damaged fishing rod from USand started the return process. @missjen316 wrote: There is loophole in the new return system. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. You could always take your package to The UPS Store, but its easy to make a label online, too. You can create and email return shipping labels to customers easily using Stamps.com. "wow did you know there are actually humans behind these sales? They can then print the label and use it to send the item back to you. It's a meeting-point for eBay buyers and sellers to chat, ask questions and exchange advice You haven't provided me with a return label or the funds to purchase one myself. I was under the impression that according to eBay policy, the seller has to provide the label . Welcome to the Returns board! Death certificates show that you died. Let the seller know how much it will be and if they do not send you the money, contact ebay customer service on Facebook. Is there a time-limit by which the DVD must be back with the seller ? Depending on the reason for return." State in your message that you are both in Canada. Unless that 2nd item was damaged or not as described you would be wrong to do so. I'm nto trying to scam anybody. By accepting the return but not providing a return label@olsus_flhkv3ce4the seller has stalled you, as there will never be any option to ask eBay to step in. Do NOT send the item until you received the funds for postage regardless of what the seller tells you. Tracking lets you know the item is on its way, and eBay can see the progress of the return in case were asked to step in. Both the agent and I were surprised, but then he looked into it some more and was able to close the case in my favor. I have been waiting for a few days already for you to act. Based on the sellers on response they don't sound very buyer oriented (I'm being nice) so they might just ignore you. You can't edit, refund or cancel a prepaid label if the buyer wants to return one. and our What happens if the item is damaged while it's being returned? If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. Send the funds using the buyer's preferred method. If they agree, youneed to send funds to cover the cost. The seller is responsible for paying the return postage, this is their problem, not yours. Wrap items separately and use cushioning material. I asked the seller if they really want me to do that since they are responsible for the shipping costs. If youre sending funds to cover the shipping cost, the buyer isrequired to fill out the customs forms. Contact the seller for a return shipping label. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Or if you can use the same packaging, let them know so they can use the same dimensions. Return shipping costs when you use an . My questions: how long do I have to before my refund request is cancelled? If you choose to use your own carrier, we recommend using a tracked service. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. I tried contacting customer service again, but the rep wouldn't close the case yet. If you choose to use your own carrier, we recommend using a tracked service. If they can't provide one, you can purchase a label, and we'll ask the seller to reimburse you." . And if the seller does not do that, then I have to wait until this friday until Ebay can step in and give me a return label at no cost to me. Usually I would be suggesting that after losing an eBay dispute, the unhappy customer should go to PP, but PP insists that the customer pay to return the item with tracking. The seller is still responsible for return shipping costs, so contact them to arrange return shipping. Most people can do simple troubleshooting and I'm sorry it's proven to be too much for you. If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. Holiday shipping is now in full swing, check out these helpful shipping tips! You may also print a return shipping label to mail it to your customer. When you use an eBay label, tracking is automatically included. According to eBay's Money Back Guarantee this is your responsibility for a damaged item if you want it returned before you issue a refund. We haven't had any direct communication, just via ebay's automated messaging notifications. He said he'd sent a message to the seller to send me the label, and if the seller still refuses after 3 days, a decision could be made in my favor. Select 'Internet Options'. Scan this QR code to download the app now. I would imagine after the time limit is passed, you would be able to ask eBay to step in and close it in your favor. Stamps.com is an independent vendor of the USPS. 4. Weigh yourself while holding the package, and then weigh yourself alone. Our system defaults to the seller paying for the shipping label. The shipping will cost me 300 usd(UPS) because the rod is 1.5 m long. Need a Shipping Label? You can print a shipping label with postage . Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" If your stated policy is that the return shipment costs are the responsibility of the buyer, you can deduct the postage from the refund . I'm in Prague". After completing the steps, you'll receive a QR code. You don't have to package your item in a shipping box. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Customers will receive an email that contains a URL to their return shipping label, which can be printed from any web browser up to 24 hours from receipt. Confirm your return address on the label. Thanks! 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", Are you sure you can't send it USPS Priority International? Returns are easy with USPS. Most people can do simple troubleshooting and I'm sorry it's proven to be too much for you. moment, Oh, Ship! Return shipping labels don't include insurance. Seal your box with plastic or nylon tape at least two inches wide. Those sellers from China will jerk you around and try stalling long enough that the MBG will expire and the case times out. eBay has no way of knowing if the seller sends the label because it does not have to be issued through eBay. Return Shipping Costs. Pretty sure I'm getting the workaround here judging by how brusque their communication was (I would think that any professional company would give an apology or at the least a hello). If they don't ebay will force the refund without a return. eBay may automatically accept a return request from a buyer on your behalf if an eBay shipping label is available. If youre unable to determine the cost, contact the buyer and ask them to provide a quote. To create a shipping label with FedEx, follows these steps: 1. Sign in to your FedEx account, or, if you don't have one, register online. I'm in Prague. Do you back your Paypal account with a credit card? PLEASE GIVE THIS POST A LIKE IF YOU'RE HERE ." Something went wrong. 10:08 AM 03-14-2018 Delivery addresses in the 50 United States (U.S.) and APO/FPO addresses using a U.S. I thought the seller had to provide a mailing label. More shipping tips from your fellow sellers! If you're not able to resolve things with the seller, you can ask us to help. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. The seller replied "I have the pin but I cannot provide it as that would create a security breach." Select 'Every time I visit the webpage'. Now I'm supposed tosend items back. You can chat with other members about anything to do with buying on eBay. I purchased a phone but it was locked by PIN once it's turned on. Youll need to ship the item back before the date stated in this email. Schedule a Pickup. If you stated you offer free returns, youhave to pay;otherwise, you can ask the buyer to cover the cost. Tip Confirm your return address on the label. Youve got three options to get it to UPS: Copyright 1994- If the just sent a partial refund from the original payment then the only have to refund the rest of that payment upon a return leaving the buyer still out return costs. First things first - you need to pack your items in a sturdy box. If they can't provide one, you can purchase a label, and we'll ask the seller to reimburse you. 2. 53 likes, 7 comments - Sunny Souls (@sunnysoulsph) on Instagram: "Hello! Get $5 in free postage to use during your trial. Hand the labeled package to your friendly neighborhood driver. See our Partial refund guidelines for more details. I'd explained both times that the item was broken and they already said that they can't issue a return label themselves. A wrong DVD sent surely will fall under a warehouse problem. You might want to first package the phone so that you can give them the weight and dimensions for the label. On the 21st you might have the option to ask 'ebay to step in' but if I were you I would definitely call and explain that the seller did not provide a label. What number should I call for customer support? How to use your eBay earnings to purchase shipping labels. Seal your box with plastic or nylon tape at least two inches wide. If you return an item using a paid method, we'll deduct the cost of return shipping and restocking fees . returns, This isn't the information I was looking for. Seller can't send a return shipping label and I c can't buy a return shipping label (international shipping). These reps are better trained and are not yet burned out. The charger wouldn't be a big deal to me if the phone was not PIN locked. There no other option in my city. When the buyer is returning the item to you, the cost of the label will be charged to youraccount once its scanned by the carrier. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. And yes, you are absolutely right: the seller ignored my message when I asked for a return shipping label! If I don't ship by 21 March, then according toebay"we might close your return and there's a chance you won't get a refund". Here's how to send an eBay shipping label from the View return details section: Select Send an eBay shipping label. Opening a dispute on the 2nd item in the package will not get eBay's attention any more or less. The easy-to-use software lets you enter mailing details, pay for USPS postage, and send return shipping labels from one interface. If eBay said come back on the 30th, you should be able to go back to the case details on that day and ask eBay to step in. Thanks,pjcdn2005. an eBay return shipping label won't be available. eBay will not be able to force the seller to refund the postage once you have mailed the item. I called Ebay and they don't know why he can't send me a return shipping label since we're both in the USA (probably just lying like i said). If the seller is responsible for return shipping, its important that they cover the costs. If it's seller pays return shipping and the seller isn't sending you a label then call ebay and tell them the seller refuses to send you a label. Typically shipping software is used to create return shipping labels. I bet you won't believe this, customer asks for a refund through Amazon for an item that is FBM obviously I have no say or input, the customer receives his return shipping label, and I am charged 3.25, Amazon then ask me to work with the customer, I duly email him discover the issue being a price increase and offer to refund him 5, he is made up with that offer and says he really wanted . I was actually quite puzzled how I got the message titled "The seller can't send a return shippnig label," because the message appears to come from eBay itself (not the seller). For more information, please see our You will then be able to put the box dimensions in and it should spit out a price if it's eligible. Today, the agent I spoke with promised that he would close the case in my favor, but then I immediately received an email stating I need to wait 3 days, until May 25. Along with the return, eBay notified me saying that the seller cant send a return shipping label and to contact them to arrange return shipping since theyre still responsible for shipping cost. View cart for details. If the buyer is sending an item back because it doesnt match the listing description or it arrived damaged or faulty, youre responsible for the cost of return shipping, even if you dont offer returns. Return shipping labels ensure fast delivery back to the seller, which enables the seller to process refunds back to the customer as fast as possible. Ensure the buyer uses a tracked serviceand includes signature confirmation for items with a total cost of $750 or more. Ifyou use an eBay returns label, tracking details areautomatically uploaded. If the buyer paid, theyll need to contact the carrierinstead. A return shipping label is a pre-paid, pre-addressed postage label that enables customers to return purchased goods back to the seller. Does this option not appear on the screen until after three days? edit He's refusing to give me the money first to ship it back. I got quotes from 4 different carriers and the cheapest I have found is $23.50 via USPS. Best practices for avoiding and handling issues with buyers, How to handle a return request as a seller. and send return shipping labels from one interface. I request a return for an item which was accepted by the seller yesterday. Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. Select Create return label under the original shipping label number on the order. I started a return which the seller accepted but I got this message, (seller name)let us know that they can't buy a return shipping label for you to use for (item). Choose Orders & Shipping. Copyright 1995-2023 eBay Inc. All Rights Reserved. The reps there are better with more difficult issues. I had paid directly with credit card through eBay (not Paypal). Download the label as a PDF. Choose the label you want to send to your buyer. Ship the item back and hope that I will get reimbursed the shipping cost? This eliminates address mistakes, optimizes the return process, and creates a good customer experience. They said to ask the seller to buy a label for me on USPS.com and then attach the image of the label to the Ebay case & then I can print it from there. Sellers are quickly finding out that they can chose the option of sending a label and then not doing it. The seller is still responsible for return shipping costs, so contact them to arrange return shipping. When using your own carrier, make sure to upload the label and tracking details to the buyers return request. Any time you use an eBay return shipping label, eBay will automatically select the cheapest return option for your item. I'm nto trying to scam anybody. Make sure the barcode is clear so the carrier can scan it easily. 03-14-2018 Simply print the label on normal paper and tape it to the package. The shipping will cost me 300 usd (UPS) because the rod is 1.5 m long. Limit the Use of My Sensitive Personal Information, $5 in USPS postage to use in trial period, USPS rate discounts you cant get at the Post Office, Only $19.99 per month plus applicable taxes, if any, including the first month if you stay past the 4-week trial. What should I do in this case? Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond..

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