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Be sure you enter the correct SSN and filing status. I've seen it work for some users when the WMR tool didn't. A couple of users reported that at least for them, that was a backdoor route to the IRS. I didn't get a resolution yet but wanted to get it out to everyone to check the IRS Track my refund for personal updated information. https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410. Then listen to each menu before making the selection. Did you get it after you filed or not enter in the 2nd box? ), Look at your actual Federal return to get the Federal refund amount, i.e., your. This is due to many factors, such as the pandemic, completing processing of millions of 2019 tax returns, stimulus payments, unemployment compensation exclusion tax refunds., changes in the tax code by Congress in the middle of the 2020 tax season and the like. Cookie Notice Skip to content. Federal and state are completely separate and refunds come at different times from different places. It also shows their business hours. All about the refund | Ask the Experts Live Ev Premier investment & rental property taxes. Some Americans have been surprised by a deposit from the Internal Revenue Service in their bank accounts. The TurboTax program does not get feedback from the IRS either during return processing or when a refund has been sent. Find our contact information including our hours of operation. The deposit was for $197.03. Santa Barbara Tax Products Group-they are the company that processes the refund whenever you choose to have your TurboTax fees deducted from your federal. what was this deposit for? Its on the home screen. I still have not received my federal refund. This is mainly a user community forum, so no one here will know exactly what you received or didn't receive and why. what was this deposit for? This is a user community forum. So Im literally missing thousands! InStep 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now". I got a deposit in my account for $1800.40. You have clicked a link to a site outside of the TurboTax Community. Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return. Then SBTPG's bank sends the rest of the Federal refund to your bank account. The Federal refund you are due will be the figure on your Form 1040, Line 35a, minus the TurboTax product fees, and minus the $40 (or $45) service fee for that payment option. The IRS is opening mail within normal timeframes and all paper and electronic individual returns received prior to April 2021 have been processed if the return had no errors or did not require further review. That should have given me a refund of $1807. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The total refund was about 1600.00 . This option also has an additional charge from the bank that processes the transaction. A state refund comes directly from the state tax agency. I filed my refund in April with TurboTax and still haven't recieved it. Did the information on this page answer your question? what was this deposit for? Did the information on this page answer your question? If, as a result, a correction is made to any RRC, EITC or ACTC claimed on the return, the IRS will send taxpayers an explanation. Where is MY MONEY(?) You might have to look that up so you dont get it twisted. If you have any Questions you can call the (BFS) Bureau of Fiscal Service . Here's something else you can check. Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. Hand off your taxes, get expert help, or do it yourself. It may lead to more research or give you the answers everyone has been looking for. You can check the IRS "Where's My Refund" tool to see if there is any message about a change in your refund such as an offset. https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online. Ask questions and learn more about your taxes and finances. How do I get ahold with TurboTax about these fees? We'll help you get started or pick up where you left off. Irs refund site stated my refund deposited 3/14. This work does not require us to correspond with taxpayers but does require special handling by an IRS employee so, in these instances, it is taking the IRS more than 21 days to issue any related refund and in some cases this work could take 90 to 120 days. You can find your status within the TurboTax product.If accepted by the IRS use the federal tax refund website to check the refund status -https://www.irs.gov/refundsIf accepted by the state use this TurboTax support FAQ to check the state tax refund status -https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund. Article continues below advertisement. By clicking "Continue", you will leave the Community and be taken to that site instead. If that's the Federal refund after fee subtraction, the figures you provided imply your TurboTax fees and associated charges are 4124 - 3900 = 224. By clicking "Continue", you will leave the Community and be taken to that site instead. In addition to your product fees there is a $40 service fee for that payment option ($45 for California filers) plus possible sales tax. If you want to check with the third-party company to see what they received from the IRS, you can use the SBTPG refund lookup tool at their website. If you filed electronically and received an acknowledgement, you do not need to take any further action other than promptly responding to any requests for information. Print, save or preview this year's return. reply by email or better yet call me or give me a number to call. You can also check out this. It's not clear yet. "PE2" and nothing more? I think Turbo Tax got the short end on this one. It said that my expected return of $1057 was adjusted down to $456. It was shown on several screens and you had to agree to it. After the tax return has beenAcceptedby the IRS (meaning only that they received the return) it will be in theProcessingmode until the tax refund has beenApprovedand then anIssue Datewill be available on the IRS website. If you have a prepaid card or a bank that releases your deposit early, you will see your money in your account in the afternoon around 3 or 4pm. Ask questions and learn more about your taxes and finances. Premier investment & rental property taxes. There may have also been sales taxes, if applicable. Tax Pro Support (Existing client) 800.779.7228. You may have received an email from our partner Santa Barbara Tax Products Group (SBTPG) regarding a hold on your federal refund. i am in the same boat here i was suppose to get 943 and got 521 over 400 dollars less than my tax return stated on turbo tax. For your original Federal refund you submitted, go by the figure on your Federal Form 1040, Line 35a. You can log into the SBTPG refund lookup tool at their website, to see if you can learn anything about your Federal refund amount. Did the IRS WMR tool give you an expected deposit date, even if the bars at the top didn't yet say "sent?" Please call the Treasury Offset Program at 800-304-3107 to find out if this is what happened to you. Never did I see that a new group was handling the return. To check on regular tax refund status via automated phone, call800-829-1954. You do not need to use them. Tax products pe2 sbtpg llc orig first calif. Tax products pe1 sbtpg llc orig university b showed a deposit into my bank account for 1288 my returns should have been about 500 more. There is also a $40 service charge for the totally optional service. What did you mean by the term "total refund" above? Now my refund status is saying that my tax return is staill being processed, refund date wil be provided when available? Or are you saying that the WMR tool shows no evidence at all of an expected deposit? What is the problem? I can't see what the link is. I just don`t understand !! I looked on SBTPG website and it indicated that it was probably due incorrect information or unusual activity on my SSI number. Does anybody know what is going on here? We'll help you get started or pick up where you left off. $1600? When you file your return and pay for TurboTax from your refund, then the refund money is sent to the the SBTPG. A file name of "tax return" PDF suggested that they could contain sensitive info, that you should not post in this public Internet forum. If it was the IRS that reduced your refund, there may be a message in the "Where's My Refund" tool if it was due to an offset. If you have a question about your TurboTax fees or billing, make sure you use the word billing in your request for help. Real experts - to help or even do your taxes for you. The refund is sent to them, the fees are deducted, and then the remainder is sent to your bank. There is also an additional $40 service fee for that payment method ($45 for California filers.). But people who did not receive the maximum amount of the Economic Stimulus Payment, and whose circumstances have changed, may be eligible now. Your TurboTax account will remain at Accepted. How did you pay your TurboTax fees? View solution in original post. For the vast majority of folks it is the Federal refund. Do not go by any summary screen in TurboTax that shows a "Total refund" or "net", which combines the Federal and state amounts into one figure. If the IRS reduced your refund, the IRS should send you a letter in about 3 weeks or so explaining why and outlining your options if you disagree. https://ttlc.intuit.com/community/payments/help/what-if-my-federal-refund-isn-t-enough-to-cover-my-t https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund, https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue, Tax Season Refund Frequently Asked Questions. I got a direct deposit from "TAX PRODUCTS PE3 SBTPG LLC", but according to turbo tax, I haven't received my tax return yet. Or no? Tax Pro Website Login to your account at . @DadMomTaxHHMAWhat "new" entity are you referring to? Tax products pr1 sbtpg llc 130220 Did you have 600 on 1040 line 30? I again used Turbo Tax to do my 2019 taxes. I figured it out from the deposit into my account and several other sources. what will be the projected time for the return to be di So I dont know why but Im guessing they took the money from us. Enclosed Car Shipping: Which Is Better? The extra fee is for that optional "pay out of refund" option. My refund from federal was due to come today and 1000's short of what federal refund site says it is. You can find your status within the TurboTax product. At the page below click on the "For Taxpayers" portal, then on the next page choose "Check with TPG.". I just left you some info in the other thread at the link below on how to check with SBTPG (Tax Products Group) to see what your deposit was for. An ACH credit refers to an electronic financial deposit from one bank to another. This is a user community forum, not a direct route to TurboTax Support. I checked my federal return status. Edit: Apparently you can get more information on where your missing money is from the TPG website here: https://www.sbtpg.com, TurboTax sending refund from a "TPG Products", and refund is less than it should be for many, https://ttlc.intuit.com/community/after-you-file/discussion/my-refund-is-less-and-comes-from-tpg-products-sbtpg-llc/00/2487834. But in some circumstances it's possible that SBTPG receives an economic stimulus payment. They charged me $ 59.95 for a "software upgrade" in order to send my return electronically. Glad to see Turbo Tax website finally posted a link to SBTPG for us to continue our scavenger hunt. Tax products pe1 des sbtpg llc id 602388913. Where did you see that? Im not understanding why on my turbo tax app it doesnt say or show that my refund was sent but I got money on my card I gave turbo tax. If you filed electronically and received an acknowledgement, you do not need to take any further action other than promptly responding to any requests for information. If the IRS is taking too long to send your refund or reduces it see..https://ttlc.intuit.com/community/payments/help/what-if-my-federal-refund-isn-t-enough-to-cover-my-tThen when the IRS does send your refund they won't take the fees out again.And, Why you got charged,https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-turYou should have received about 4 emails asking for the fees. It has been over 2 months. In that circumstance the IRS sends one's Federal tax refund to one's temporary account at SBTPG's bank, and . Is your refund taking an unusually long time to arrive? I had a deposit in my account from tax products pe1/sbtpg llc. If so, only the Federal refund goes through SBTPG. to receive guidance from our tax experts and community. It is possible for SBTPG to receive and pass along a stimulus payment as a "refund" in some instances. Im saying is that it should included with the total im seeing on the home screen, so when i go back and check, every thing adds up when i start doing the math. So my federal return was $411. New Member. It is likely from the third-party company whose intermediary bank receives your Federal refund from the IRS, subtracts the fees, then sends the rest of your funds to your bank. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing. I got a direct deposit from "TAX PRODUCTS PE3 SBTPG LLC", but according to turbo tax, I haven't received my tax return yet. You didn't comment on what you found there. I usually use a speakerphone so I can work on something else while waiting. If it was from Tax Products Group, then that would be the Federal refund. At the following IRS website, find the USA map and click on your state, and it will give you the number of your IRS Taxpayer Advocate. But first check the IRS "Where's My Refund" tool at the link below. Is the missing amount explained by a state refund that you haven't yet received? If you are in California, then you also get additional benefits with the "pay out of the refund" option. I don't know. where did the other 45.00 go? If you want to remove anything else, such as your name, you can edit your question by clicking the 3-dot icon just to the right of your question title, then choosing Edit. Not a big deal or amount, but it's the principle here. Taxpayers are encouraged to continue to checkWheres My Refund? Where is the rest of my refund. IRS Surprise Money Issued As People Find Tax Refund Deposits in Bank Accounts. And some people on that thread are reporting they are short thousands of dollars! ACH credit is not the preferred payment option for most taxpayers. to receive guidance from our tax experts and community. 877.908.7228. Part of the fees deducted will be the service fee for paying out of the Federal refund. A state refund comes directly from the state. If so, was this deposit you received the Federal refund or the state refund? Tax products pe1 sbtpg llc id 3722260102co tax products pe1. You can also check out this TPG Refund Tracker to check on your refund. SBTPG then direct deposits the remainder of the federal tax refund into the account you requested on the federal tax return. why dont u reply to my message? The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**. I have life lock and I have a clean SSI according to them. They are shady shady. So the next time you see tax products pe1 in your report, you most likely had your tax return filed by an outside firm like Jackson Hewitt or thru software like Turbo Tax/TaxAct. See the tips below. The fee for me is $305 Im missing thousands back. Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have yourTurboTaxfees deducted from your refund. You will NOT receive notice from the BFS Office prior to this happening and you will receive a letter AFTER the deadline for filing has past. User @Kberes93has been calling it his Federal refund, but perhaps it is a stimulus payment. @Kberes93 Please clarify what the description of your deposit is in your account. The Federal refund you are due will be the figure on your Form 1040, Line 35a, minus the TurboTax product fees, and minus the $40 (or $45) service fee for that payment option. The IRS is seriously behind in processing 2020 tax returns. BTW, this is a public Internet forum. Im having the same issue. It has been a failure on their part. https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632, https://support.turbotax.intuit.com/contact. SBTPG already deposited some of the money, so why are they holding the remainder up now? We continue to send Economic Impact Payments weekly in 2021 as 2020 tax returns are processed. I got much less than expected and will not be using you guys again if this is the case. I would hope that those responsible for setting up thesethese financial arrangements are made aware of the additional work and the poor customer service we have experienced. So that adds up to $120 (or $125 if you are in California.). Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. The Recovery Rebate Credit is a special one-time benefit that most people received last year in the form of an Economic Stimulus Payment. After completing theFilesection and e-filing your tax return you will receive two emails from TurboTax. I spoke with someone and they walked me through the fees - looks like they added on something I didn't ask for, which wasn't a big deal - but even after that I was short $50 less than I should be. Ridiculous thievery. Check this IRS "Where's My Refund" tool to see if your Federal refund has been released and sent. But I know I did not read anywhere on Turbo Tax that they can take 60% of my tax return. Please return to the forum to see the full comment. Those are all good things to check. I am not sure how much time will I be spent trying to get this money, but if I choose to use Turbo tax next year, I will make sure pay everything in advance to avoid SBTPG. Many refunds are taking longer during the pandemic. They are especially prone to help if you have an economic hardship. Premier investment & rental property taxes. Ironically, a stimulus payment could equal a round figure of $3,900 if there are 2 spouses and 3 dependents. I just noticed you're posting in 2 different threads on the same subject. Ion even know what pe3 stands for, just hoping that's not my tax return. I got a direct deposit from "TAX PRODUCTS PE3 SBTPG LLC", but according to turbo tax, I haven't received my tax return yet. Electronic deposit tax products pe1 If it's a state refund, it shouldn't say it's from "Tax Products PE3 SBTPG" which is this thread's title. As of August 20, 2021, we had 10.1 million unprocessed individual returns. They obviously have my routing number for my bank account and have already deposited some. SBTPG also has a contact phone number on their website. If you have no luck reaching the IRS, you can try contacting the IRS Taxpayer Advocate Service for your area. Optional: Pay fees out of Federal refund: Additional service fee of $40 or $45, depending on whether it's California or not. When you scroll down and hit order details for the tax year, it then says total fees (taxes included) and lists an amount. They can receive a refund through a check, direct deposit, or ACH transfer. Iwont use them again!!! That could be for the second Stimulus payment. I have read several of the comments and did research. I elected to have my fees paid from my Federal tax return. In any case, if they reduced it, they should send you a letter in 3 or so weeks explaining why. Your email address will not be published. Near the end, regarding refund methods and payments, you should see the agreement that they will take their fee out of your refund directly. what was this deposit for? https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information. But based on a fee of $125 we can take a guess at what you might have used. How do I file a nonresident state return? While that deposit most commonly would be the Federal refund (if you chose to pay fees out of the refund), but did you also expect a stimulus payment of $3,900 by any chance? Cost is $4 or less for checks up to $1,000 and $8 or less for checks up to $7,500. On my IRS2GO app it saying my refund isnt even scheduled to come til tomorrow. Are you including the extra 39.99 Refund Processing Service charge (44.99 in California)? Then click onPrint, save or preview this year's return. The ID itself is the fee taken out from your refund as part of the agreement when you used these outside services. **Disclaimer: Every effort has been made to offer the most correct information possible. Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund.This option also has an additional charge from the bank that processes the transaction. You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead. Please dont file a second tax return or contact the IRS about the status of your return. Shouldn't it be $237.02? It has been over 2 months. Did you choose to have your TurboTax fees deducted from your federal refund? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. why is there an extra $39.99 charged outside of whats already been listed? This is unacceptable & inaccurate. NOTE: Or were you expecting a stimulus payment of $3900-- are there 2 spouses and 3 dependents? I did get an email a month and a half again stating it will be deposited soon. By clicking "Continue", you will leave the Community and be taken to that site instead. By clicking "Continue", you will leave the Community and be taken to that site instead. SBTPG will show our money received tomorrow morning and will send it to our banks sometime that morning. Once your federal return has been accepted by the IRS, only the IRS has any control. However, you only mentioned that you were waiting on your state refund. You have clicked a link to a site outside of the TurboTax Community. Then SBTPGs bank sends the rest of the Federal refund to your bank account. If necessary after that, you can speak to the IRS. 800-829-1954. Who do I contact regarding the Remainder of My Refund? I am also missing a few thousand I only got $79 i think this is a joke right? Real experts - to help or even do your taxes for you. That payment method also has an additional $40 service fee ($45 for California filers) and possible sales tax. Who is this Santa Barbara Tax Group and why is this happening this time? Don't ponder if it is coming from the [] I got an Direct Deposit to my account from Tax Products Pe3 in the amount of $135. Here's how to get to their refund lookup tool: SBTPG has a phone contact page at the following link. It might provide some information that will help sort out what the $3900 is. Do not confuse tax products pe1 with tax products pe3. Use the Taxpayer portal at: Actually, on second thought, that might still not resolve the question, since if SBTPG receives a payment from the IRS that they can't identify as a refund or a stimulus payment, their website says they will process it as a refund and subtract the fees, and send it on to your bank. 4 Customer must obtain a Refund Transfer (separate fees apply). I got refund from ach credit tax products pr sbtpg llc today. If a debit card, did you apply for a Turbo Visa Debit Card and got a refund advance? They IRS knows they sent it to you. At the end of my doing my returns it said I can be exempted from the paid thing. Do not use the word refund., https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number. Waiting is frustratingrefunds are taking longer in many cases. https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions, https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved. So I'll give you some general info, and how you can check on how your refund is being handled. ACH credit is an electronic payment method that you may use to pay tax liabilities. Or had you already received your Federal refund? . Yes. Have a question for Santa Barbara Tax Products Group (TPG)? It is not possible for TurboTax to speed up the IRS for you. Missing thousands of dollars.. was only Direct Deposited $450 vs $4,000+. what was this deposit for?

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