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how to cancel puregym membership

    how to cancel puregym membership

    Step 4: Select whether you would like to freeze or cancel. They will be able to answer your questions directly. The price guarantee will then be applied to the go-to rate for 12 months, Free to re-join if you leave and return with the 12 months after the club reopens, Free upgrade to the PLUS premium membership for 6 months, You will receive full access to all paid for workouts and classes on the PureGym App automatically. If you are looking to only take a break from the gym, you can do so by freezing your membership for a month for free. If youre away temporarily, you can also freeze your membership for a reduced monthly fee. Offer cannot be transferred to another person. People go for cancellation when they are not using the membership anymore. Please wear a face covering when entering the gym, in communal areas and changing rooms, and when moving around the gym. Pure Gym reserve the right to redeem any prize in the form of a voucher or pre purchased credit. The company allows you to do this by phone, email, or social media. Do you have a promotional rate and want to work out in another studio? Office: Pure Gym Ltd, Town Centre House, Merrion Centre, Leeds LS2 8LY. Becoming a member Change membership Book addition Pausing membership Renewal of my membership Premium contracts 24/7 opening hours Payment and membership card Fitness On-Demand Live Group Fitness Change of personal data Health insurance reimbursement Terminating my membership mypuregym.swiss Problems with access Offers Under 18 Membership Marketing You can easily change your home address, email address and phone number yourself at MYPUREGYM. 1. Freeze only applies to monthly memberships and will start from your payment date. For more details, please see our Cookie Policy. All student memberships are subject to PureGyms membership rules and terms and conditions. As a Premium/Unlimited Member you can cancel your membership up to the last day of your current term. Select the "Your Profile" tile and then "Freeze or Cancel" 3. You will then receive an email confirming your registration, please click on the given confirmation link. Offer valid from 1st January 2023 until 23:59 28th February 2023 and must be claimed by this date. If you have an annual membership, you can also change your contract with a member of staff at the club (except for individual studios). If you've signed up to a fixed term membership, you'll need to contact a member of PureGym's Member Services Team to help you cancel. If the email address is no longer up-to-date, it is not possible to order a new login for mypuregym to change the email address. All Gym challenges are subject to fair play which is managed in club. If you are willing to cancel the PureGym, first contact a member.services@puregym.com and tell them that you want to cancel the membership. However, it is still possible to get started right away. Many people will have a monthly PureGym membership. We've made it really easy to freeze! To change back, head to your profile section and change your membership back, Offer is only valid to members on a direct debit membership, PureGym withholds the right to amend this offer at any time. Currently, this change cannot be made on mypuregym.swiss. This will pull up a list of all the different gyms youll be able to access. Members with annual membership can pay the amount in the club (except for Bern Lorraine) or by invoice within 20 days. In the latter case, you can book only Live Group Fitness that take place in your club. Log in to the Members Area of your account. Search another category. You can find more information regarding the unsupervised hours of your gym HERE. Free passes have no resale value and cannot be exchanged for cash or any other product or service. Moreover, speaking with someone is also useful if you want to freeze your account or move your membership to another individual gym. For Core members, it costs 6.99 per month to freeze your membership, and you wont have to pay your monthly membership fee. Please refer to the GTC for further terms and conditions for termination due to inability to work out. PureGym Plus members can freeze their membership for up to 3 months in a 12 month period at no cost. If your payment has already been taken or requested, your membership will remain active for the month and will cancel on the next payment due date - no further payments will be taken. If the gym you are moving to is a different price to your current membership it will mean your next payment will be different to account for the change being made mid-payment month, well send you an email to confirm the change and the payment amounts after youve completed it online. Free passes have no resale value, and cannot be exchanged for cash or any other product or service. Please select a reason for a time stop with cause and upload the certificate. If you want to bring this date forward, please contact us at. Please send us a message with your bank details, membership number and credit amount via the CONTACT FORM. You will receive the confirmation email after the cancellation of your membership. Your PIN number / Access Device (defined below) can only be used by you: Your PIN number / Access Device is issued solely for your use, as your membership is personal to you and only covers your use of a gym. Generate the Qualicert form for health insurance refund, Request a workout credit voucher (time stop), View all exclusive discounts for our members. They may also suggest you freeze your membership rather than cancel. The rest of this article will discuss PureGyms cancellation policy, how to cancel your membership, and how to avoid overpaying when you cancel. Yes, you are welcome to transfer your membership to another person. Read more A valid ID of the parent or legal guardian and the declaration of consent are also required. They cancelled 1 of each DD but the gym tried to take money from the cancelled one. PureGym withhold the right to amend or remove this offer at any time. Once your month of free Plus membership is complete you will automatically roll onto a Plus membership. Send us an e-mail with the RE: "Termination" to. There are no rigid restrictions. Follow the step by step process below. Your clients will be entitled to all the rights and privileges of a standard guest pass user. You can easily manage your membership online. Just follow these easy steps: 1. GET 50% OFF YOUR FIRST MONTH PLUS 0 JOINING FEE. You can bring a friend for free every Saturday and Sunday without any time and frequency restrictions, but only one friend per visit at a time. Please bring a valid ID with you. When cancelling your PureGym membership, there are two things you need to remember: the type and amount of notice you must give. If the online cancellation option is unavailable to you, please cancel directly through your bank. If you're a PLUS member, freezing is included as part of your membership! You can get a new membership card at any time at the club for a fee of CHF20. We'll take your monthly payments automatically, so that you can keep using your gym for as long as . Day passes are subject to a fair use policy. Complete the steps which follow to fully confirm your membership cancellation. If, despite us having notified you of a missed payment, further payments are missed, we reserve the right to, at our sole election, either suspend or terminate your membership, upon having given you written notice of our intention to do so. However, when they no PureGym can a popular gym chain stylish the UK, offering affordable membership plans and access in state-of-the-art hardware and facilities. These bolts include sport water, massage chair, priority booking classes, and body composition scan. Subsequent Direct Debits for monthly membership fees will be collected monthly thereafter. Core and Plus members can cancel their membership following the online cancellation process. Please contact our Membership Administration Department by sending an e-mail to, DOWNLOAD DECLARATION OF CONSENT ON FREE TRIAL TRAINING, DOWNLOAD DECLARATION OF CONSENT FOR THE PURCHASE OF A SUBSCRIPTION, Drinks: isotonic mineral drinks (0.5 l/0.5 h during training), Solarium: solarium use for 10 minutes a day, Power Plate: use of the vibration training device for 20 minutes a day, Nutrition*: access to one product each day, Live Group Fitness*: participation in all Live Group Courses, Boditrax*: tool for measuring your ideal weight, BMI, metabolic age, fat and muscle mass, HydroMassage*: use of the therapeutic massage chair for 10 minutes per day, A medically certified inability to work out due to illness or accident, Proven military and civil defence service, Online: Mastercard, Visa, Paypal, Postfinance, In person in our clubs: EC, Mastercard, Visa. You will still be charged the normal Core price for the month you have Plus for free. You can also multiple access from 2 to additional gyms near your study, home, or work. Please refer to the Terms and Conditions of each benefit. Office: Pure Gym Ltd, Town Centre House, Merrion Centre, Leeds LS2 8LY . Most gyms have an auto-renewal system when you sign up, which is usually why you have to sign your life away whenever youre getting started on a free trial. We will then process your cancellation. Manage Settings They can even help you set up a new direct debit system without affecting your account and membership. GET 50% OFF YOUR FIRST MONTH PLUS 0 JOINING FEE. You can also bring a guest with you four 4 times at no cost. Puregym still do not have a section on their app or website that allows you to cancel membership. Then please check your spam folder. Just log in toyourMembers Area,select 'Your Profile', then 'Freezing or Cancelling' and follow the instructions to freeze. You can pause your contract via MYPUREGYM. Have you submitted a workout credit voucher (pause)? Alternatively you can emailif you prefer. Before going to know, How to cancel PureGym membership? Payments already made will be offset. To transfer your home gym, headto yourMember's Areaand go to Packages and Upgrades. Here is a complete guide on all the different steps you can follow either in person, by phone or through your bank app. Hurry, ends midnight. This guide will give all the information regarding, How to cancel PureGym membership, and it also includes how you can freeze your membership. Tell them that you want to cancel the membership, and they will inform you after the permanent cancellation. Offer is only valid to those members who have received an email from PureGym. If you are within 5 days of your direct debit being due, youll need to wait until the direct debit is processed before being able to cancelonline, or you can cancel your direct debit with your bank. If you have purchased a Fixed Term membership you will be entitled to 50% of the pro ratad amount as refund for any unused membership. Date of usage cannot be changed once redeemed. Note: If you have taken out a promotional subscription with free add-ons, the add-ons will automatically be renewed with the subscription at the prices valid at the time of purchase, unless you have cancelled the add-ons in good time. New puregym can't cancel membership Gone puregym can i bring a guest where. Get a health quote Get a life quote Kick start your PureGym fitness journey Equipped with everything from Pilates to kettle bells to help with your fitness plan. This agreement commences once you have indicated your acceptance in the Declaration section of the web sign up process. Bolts are also available in this membership plan; you have to only 3 per month to get access. You will receive the login details in your welcome email. If so, youll only be charged for 50% of the bill. All PureGym memberships have a notice period of 3 months before the end of the contract, except for the Core and Premium/Unlimited contracts. If you think you have the right to cancel but the gym won't let you, contact the Citizens Advice consumer helpline on 0808 223 1133. Get your Core for CHF 10 or Premium for CHF 20 in your first month. Free freeze - you can currently freeze for free for up to one month. Alternatively you can email. If you are a monthly subscriber and want to cancel the membership, then follow the following steps to cancel the membership. How To Cancel Puregym Membership? You can cancel your monthly membership at any stage you want. You can only freeze for a maximum of 3 months, over the course of a year (from your very first freeze!). Once you are on the phone to a member of the team you need to explain that you would like to cancel your membership and why. If you are looking to upgrade your membership there maybe an admin fee charged at the point at which you upgrade. Any passes set for redemption after this date may be cancelled without warning. For time stops longer than 3 months (4-9 months), you will need a doctor's/ employer's certificate/ certificate of military service (if applicable). Tell them that you want to cancel your gym membership. The best way to get in touch with us is via social, @puregym on Twitter and Facebook Messenger where we will aim to respond as quickly as possible. Offer can be used with Direct Debit monthly Plus membership product only. 1 pass per person, per month. Each month thereafter, your monthly payments will be taken automatically - on the same date and from the same payment card - unless you decide to freeze or cancel your subscription. Have you observed the notice period or has the termination not been confirmed yet? This also applies in the case of payment deferrals. Freeze only applies to monthly memberships and will start from your payment date. If you have a corporate membership, you can cancel by informing the third-party who set it up for you (usually your employer). The Joining Fee (if one is payable) and first month's membership fees are collected from you by us either by Debit / Credit card at time of purchase, or by Direct Debit approximately 5 working days from your membership application date. Please click directly on the selected vacancy. You can take advantage of these at any time. We will then process your cancellation. where is puregym head office where is puregym located pure gym locations uk will. How do I cancel my Direct Debit monthly membership. To do this, please log on directly to MYPUREGYM Important: If the email address is no longer up-to-date, it is not possible to order a new login for mypuregym to change the email address. 1 pass per person, multiple passes may be cancelled without warning. 50% off & 0 Joining fee Terms & Conditions, First Month Free & 0 Joining Fee (closed CRM) Terms & Conditions, Once your month of free Plus membership is complete you will automatically roll onto an Plus membership. Please keep this ticket number on file until you have received the cancellation confirmation from us. PureGym have 45 days to issue any prize. If your home gym is no longer convenient, you can transfer your membership to a different gym. Anyone who joined on an offer that was 30% or more less than the standard join price at their gym e.g. Call pure gym and tell them you accidentally cancelled the DD. The easiest way to cancel your PureGym membership is through the online cancellation process. To change back, head to your profile section and change your membership back. PureGym withholds the right to amend or remove this offer at any time. Joining fees are applied to cover the initial administration costs associated with setting up a new membership and direct debit agreement and entitle the member to an induction session, bookable online. Cancelling a gym membership can be a tricky process, but don't worry - we have all the information you need! Despite all the good services and management, some members want to give up for many reasons, but that is not an arduous task. The Friend ID will only work after you have checked in to the club as a primary member. The pass needs to be redeemed for the day the client wants to attend the Gym, so if they redeem it on the Monday but want to attend on the Tuesday, they need to make sure they select the correct date. After 14 days, PureGym will refund 50% of the pro-rata amount. How to Cancel Fixed Membership? These months will then be added to your membership as a time credit. You can obtain information ONLINEor ask a member of staff at the club. Continue with Recommended Cookies. Please contact an employee in your club directly within the promotion period. If you have bought a plus membership of PureGym, then you cannot freeze your membership. Offer is only available at selected gyms and cannot be used elsewhere or exchanged for cash. Hurry, ends midnight! PureGym is a private company in the UK founded in 2009 by Peter Roberts. Please check the invoice date and payment date. You can then register your membership directly in the studio. You can find all the information about changing studios under MYPUREGYM and apply online. Or check out our. We will then process your cancellation. The consent submitted will only be used for data processing originating from this website. Time stops with and without cause shall be granted only upon the submission of an application form and payment of a service fee of CHF 25.00 (no fee shall be charged to Premium/Unlimited Members). This means no joining fee or price increases when you come back. They now want me to pay 40 rather than 20 (I couldn't even afford the 20 in the first place). We're sorry to hear you're wanting to cancel your PureGym membership, we hope you've enjoyed your time with us! Children over the age of 16 are not allowed to use the Gym on their own. You will be entitled to all the rights and privileges set for the Type of Membership chosen. You can cancel your Puregym membership via telephone call quickly and easily, to do this you can just follow the steps below: First, you can call the cancellation team on 0344 477 0005. We use cookies to give you the best possible experience on our website. 2. It is important to ensure that your membership number and your full name is given when the payment is made. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Well, you've come to the right place. If you are not comfortable canceling the membership via the online method, you can also have the option of canceling the membership via phone call. We will get back to you as soon as possible to discuss further steps. Are you looking to cancel your PureGym membership? PureGym your a common gym chain in the UK, offers affordable membership plans and gain to state-of-the-art equipment or featured. Member Benefits will be made available in the member's area which can only be accessed by Together members. Your membership can be on freeze for a maximum of 3 months after which your membership will automatically be un-frozen and will revert to your monthly rate. You will get a refund if you cancel within 14 days of initially applying; however, if you apply and immediately activate your membership, then you will be fully refunded minus any membership you already used. Accessibility is unrestricted, and you can join the gym at any time that suits your routine. Kicking off your membership and the way we do things at PureGym, Everything you need to know inside and out. As a Premium/Unlimited Member, you can pause your membership for 1 to 3 months per year free of charge and without prior approval. This includes changing home gym, freezing your membership, updating address details, making changes to bank information, changing your Direct Debit date and so on. Office: Pure Gym Ltd, Town Centre House, Merrion Centre, Leeds LS2 8LY. You can Freeze your membership in 3 easy steps. Offer cannot be used in conjunction with another offer. By analysing your spending patterns, Nova will be able to accurately categorise all bills and monthly payments. Lastly, you can cancel directly through your bank, although you will have to wait about 4 days for the back to take action. 2. In short, PureGym is one of the best growing private companies of health clubs. All you need to do is select the start and end dates. So how do you cancel your PureGym membership? However, the email address can be changed at any time by an employee in the studio. USE CODE: SAVEHALF. Your responsibility for anothers conduct: If we have reasonable grounds for believing that you knowingly provided your PIN number / Access Device to another individual or individuals, or allowed unauthorised entry following your entry to the gym (Known as tailgating) in addition to our rights referred to in paragraph 4 above, we may hold you responsible for the conduct of the individual(s) while on our gym premises, and liable for any loss we suffer as a consequence of that conduct. How do I cancel my corporate fixed term membership? The PIN number / Access Device remains our property at all times (unless agreed otherwise and evidenced in writing). Any passes set for redemption after this date may be cancelled without warning. The best way to do it is by cancelling online or making use of their customer support. Your rights under this agreement will not be prejudiced. You just have to log into their website, visit the members area, and select Freezing or Cancelling. Alternatively you can email[emailprotected]if you prefer. If you are a fixed member and want to cancel the membership, follow the steps listed below. DIRECT DEBIT PRICES Check out this proven method to better manage your money. You can obtain more information directly from an employee of the club. You can cancel the membership in easy steps. Can you cancel your PureGym direct debit? Offer valid for the next 31 days and must be claimed by this date. Follow the following steps to cancel the PureGym membership. How to Cancel eMeals and Refund (Step by Step), How to Cancel HelloFresh and Refund (step by step). You just need to log back into your Members Area and unfreeze your membership. Once you do, inform them that you wish to cancel your membership, and they will walk you through the process. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Perhaps your data is incomplete or incorrect? It just send you on on a constant loop. Discount cannot be used in conjunction with any other offer and does not apply to any classes or other services that they may offer for sale from time to time. Please note that the reduced duration can affect the end of your contract. Whatever your reason, if you want to cancel your PureGym membership, its only a few clicks away. Our PLUS membership allows you to bring a guest with you for free, up to four times a month. Your invoice will indicate the individual items with duration. Without active cancellation, your membership will be automatically renewed on the previously agreed conditions. Freezing your membership locks in the price you pay, so you wont see any monthly price increases, and there will be no joining fee when you come back. Note: This does not apply to public holidays. If you want to keep track of your payments, Nova can easily do this for you. If any Direct Debit is returned unpaid or if any other form of payment is not honoured for whatever reason, you shall pay us on demand an administration fee of 20. We will use all commercially reasonable endeavours to ensure that such closures are outside of peak visiting hours and are kept to a minimum, in both duration and frequency. These conditions are specified in your membership terms. The headquarter of PureGym are located in Leeds, West Yorkshire, and the offices are located in London and Southampton. PureGym Ltd reserves the right to end any promotion without warning at any time. Speaking to someone directly can be a good idea to avoid confusion and simplify the cancellation process. From time to time we may need to increase the price of membership. It's really easy to upgrade or downgrade your membership on our website, and the changes you make are instant! You have access to a wide range of training classes, including cycles, legs, bums. However, the email address can be changed at any time by an employee in the studio. As such, if youre on a monthly payment schedule and your next payment is due within a few days, youll need to wait until the payment rolls over to cancel. They'll then be able to re-join PureGym using their Vitality membership. You can check it at MYPUREGYM. Offer is only available at selected gyms and cannot be used elsewhere, or exchanged for cash. You cannot freeze your membership on fixed term membership. Other options exist beyond freezing your membership. If you cant find what youre looking for in the Help Centre or have an issue updating your membership in the Members Area, you can get in touch with us via social where we will aim to respond as quickly as possible. During this period, you will have your usual right to terminate your membership in accordance with the membership terms and conditions and rules. The unique code is assigned to each PT. You may terminate your membership at any point by cancelling your direct debit with your bank, allowing 4 working days for the bank to action this. Core or Premium/Unlimited 12 and Core or Premium/Unlimited 24 subscriptions always start on the first day of the month. This is clearly deliberate as i have read multiple tweets of the same issue going back years. As a consumer, you have legal rights in relation to any services that are not carried out with reasonable skill and care, or if the materials we use are faulty or not as described. You can Freeze your membership for up to three months in 3 easy steps. Your membership payment options are as follows: The subscription is renewed on the previous terms and conditions. Just log in to your Member's Area using your email address and PIN to update and change whatever you like. Office: Pure Gym Ltd, Town Centre House, Merrion Centre, Leeds LS2 8LY. Its important to remember that changing your payment date might result in slight change in your following payment, but this will even out over time. Step 1: Log onto your account on their website https://www.puregym.com/login/, Step 3: On the profile tab, click on the option titled Cancel Your Membership. Opening hours vary from club to club. You should wear sports pants, a T-shirt, clean shoes and towel to be able to work out in our gyms. You will receive your access data immediately and can log in with it on the mypuregym.swiss interface. You are responsible for keeping your PIN number / Access Device secure and confidential at all times. While there are no fees to cancelling, if you have a fixed membership, youll only get 50% back on any unused membership. You can upload your application there. Wondering how to cancel your direct debit? We may terminate this agreement with immediate effect on notifying you if you are in breach of the Clubs Rules. The certificates are checked individually. Heres how to freeze it: Scroll down to Freeze Your Membership and select this option. Have you received a payment deferral from the Member Administration Department as a gesture of goodwill? You can terminate prematurely due to change of residence if the distance between the main place of residence and a PUREGYM CLUB is more than 20 km. The fastest way to cancel your PureGym membership is online through their website. How To Cancel PureGym Membership Contract. Outside of term time multi-gym access will be made available during the following dates, with eligible students able to access all open PureGyms during these times. After all, many subscription companies try to manipulate you into staying with them as best they can. These can easily be additionally booked when the contract is concluded. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); All Rights Reserved to Return Policy Guide2022. To do this, please send a request to the Member Administration Department via the CONTACT FORM. You can work out in all PureGym clubs only at the standard rate. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Your PureGym registration options are as follows: Children under the age of 14 shall not be granted access to the PureGym fitness club. First cancel the additional subscription that you no longer want, giving notice to the end of its term. The gym can be used by those aged 14 to 15 years if their parent is in the club and they have completed a fitness orientation. Discount is available to verified UNiDAYS members only and is non-transferable. When people want to spend their money on some other site, they may also cancel their membership. You can add the addtional subscription to your existing membership on MYPUREGYM under "My contract" at any time. You need to do this no later than 3 working days before your next payment date to stop that payment being taken. You will receive a renewal invoice in the last month of your current membership.

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