fbpx

mock call script for hotel reservation

    mock call script for hotel reservation

    If you're the agent, what will you do differently? Kindly email me so that I can help you right away: reagene.biz@gmail.com THANK YOU!! 8. B: It'll be $308 nightly. Well, let's go with that. The flight leaves at 16:45, and your arrival in Sydney will be at 9:25 a.m., local time. But unfortunately the hotel is fully occupied and no room is available. Let's go with the cheaper flight. This is Capitol Hotels in Washington, D.C. How may I help you? B: That is what I am here for. May I know the specific date for the reservation? may I help you ? Receptionist: Good afternoon! Hotel Clerk: Okay, Mr. Maexner, we look forward to seeing you on March 20th. Hotel Clerk: Okay, we do have a few rooms available on the 20th; were full on the 22nd, unless you want a smoking room. B: Thank you so much, Mr. Sandals. Thank you so much for choosing our hotel, sir! Hope to have it up by end of the year (December 2019) OR early next year (January 2020).You might also be unable to access my shop if you want to purchase my eBook or if you want to download my FREE SURVIVAL GUIDE. B: Next question: Is a queen-size bed okay? You can email the site owner to let them know you were blocked. Virtual Hostess: Thanks Ted, you too and dont hesitate to call if you have any other questions at all. But if you don't travel on the coach you should arrive at the airport before 8.30am. If you provide us a list of your backup staff, we can then initiate the phone tree to find a replacement for that shift. If your calling guest has a message for a specific department or employee, we will text or email the message to the recipient immediately after hanging up. A: I quit smoking, so nonsmoking. B: That'll be nonsmoking. Do you mind, sir? A: That would be 626-555-1739. I can text you our address so that you can easily find us with a Google maps if youd like. It will be our pleaser to provide you with the complimentary flower bouquet for the occasion. Caller: Alright. Also, do you have a dress code? Guest: Ok, and what time is check-out? Hotel Receptionist: Certainly mam. 00:00 00:00 Woman: Hello. We look forward to seeing you in New York! Step 4: Probe/ ask relevant question/s (if applicable). What time are both check-in and check-out? Also, there is internet available in the lobby 24 hours a day. Caller: Whoo. The call should look something like this: Introduction (5%): Answer the phone in a professional manner. Agent: Okay Mr. Torres, your reservation code is R143. MOCK CALL PRACTICE VIDEO 5 - This is my fifth mock call interactive session wherein I show a mock call scenario and you, the viewer, will answer some guide questions on the comments below. The caller can't stay on the September long weekend because the hotel. Performance & security by Cloudflare. THIS IS NIA SPEAKING. Guest: That is so kind of you. Please answer the following questions of understanding: What is the name of the hotel where Mr. Abrams plans on staying? This website is using a security service to protect itself from online attacks. And the view of the city is great, too. You take care. A: No problem. me to have a short recap of what we have discussed today. A: Sure! Guest: Ok. Thats flight 1070 from Salt Lake City to New York, Kennedy Airport,transferringto flight 90 from Kennedy to Helsinki. I'm glad we could take care of that for you, [Customer Name]. is fully booked. Here at A Courteous Communications, we have state of the art technology and software that allows us to synch up to your reservation book. We look forward to seeing you in New York! Guest: Ok, thanks. Information gathering (45%): Learn about the customer, their group, and the kind of experience they want to have together. Let me check our computer here for a moment. What kind of room does Mr. Abrams request to stay in? B: Hello, Mr. Sandals. %%EOF Guest: Well, a double-bedded room with AC and other facilities at least. B: Not a problem. Is there anything else that you need at this point in time? TMP HOTEL ROOM RESERVATION. A: My name is John Sandals. scheduled tomorrow, December 28, 2021 at 7:00 AM was cancelled. B: That won't be a problem. Receptionist: We can handle payment upon your arrival on Friday. We dont have any single room vacant at that moment. Do you have a cheaper room available either on the 20th or the 22nd? We hope that this insider information andcall center script exampleshowcases the virtual services we can bring to your restaurant. Receptionist: Sure! B: Thank you, Mr. Sandals. Yes. Hotel Clerk: Well, would you like a smoking or a non-smoking room? Do you prefer a room with the view of the swimming pool or the hill madam? Thank you so much. N4dq6FVni8E1^ms[B3O8tXw@'FZM/$vL51DD. Goodbye. STANDARD ROOM- $100 TV, cable channels & WIFI Mini bar and refrigerator Double bed (fits 2 people) No kitchen No swimming pool PREMIER ROOM- $250 TV, cable channels & WIFI Mini bar and refrigerator King bed (fits 4 people) With Kitchen May I have your full name, please? Yes, but you will have to confirm this reservation at least two hours before departure time. Below is acall center script exampleshowcasing some of the services we can provide to your restaurant. That's not bad. Is it ok? :)WATCH THE ENTIRE PLAYLIST HERE: https://www.youtube.com/playlist?list=PLpEXFgzuDIjCoZSWMqX2joP0FDL24h7u6Here are the guide questions (also on pinned comment): 1. Please tell me the days you'll be here. Allow us to walk you through how we answer calls for restaurants so you can fully understand key guest services that we bring to the table. To confirm Ted, I have you booked for 2 at 9:00 pm tonight. Here we will share 2 real life scenario. A: Right now. Hotel Reservation Dialogue #1 R: Good morning. Are you within walking distance from the Hilton on I-Drive? B: It's $308 a night. Here at A Courteous Communications we offer affordable rates with no long-term commitment required. A: My plans are to be there April 14th to the 17th. We look forward to seeing you then! Is that okay with you, Mr. Sandals? All rights reserved. What days will you need a room? Now, about the bed, is a queen-size okay? Now, sir, do you have a preference for smoking or nonsmoking? Reservations clerk: . First things first, we want to help you get a general idea of how a restaurant answering service works for your establishment. A: I need a room for a few days. Is that acceptable, sir? Man: Oh, thats a little too expensive for me. Click here to watch the full version of this mock call with detailed explanations: https://youtu.be/v7ZyTTnt2D8Here's an uninterrupted version of a booking m. Sunnyside Inn. Someone will give you a call momentarily. Calling Diner: Perfect and thanks for your help. How may I assist you?" Step-3: In this stage be sure about the name and when guest wants to check in and check out. B: 626-555-1739. What is it? Client: The Center of Travel.com. Mr. Abrams: Hi, Id like to schedule a reservation for this upcoming weekend from Friday night until Sunday. MOCK CALL PRACTICE: Hotel Reservation | Interactive Session 5. . (GEMS)4. Have a wonderful rest of your day! 26 0 obj <> endobj My name is Michelle. Have a nice day. Listen to the recording on hotel reservations and read along with the conversation. Tess, speaking, How can I help you? Travel Commercial Voice Over Script Example 1: The Center of Travel.com. B: Perhaps you didn't know that we have new room rates. to report a cancellation. After a reservation is booked, we will add the customer information into your calendar and we can even send a notification via text or email to the appropriate shift manager. Virtual Hostess: Our dining room dress code is smart casual. Receptionist: I am glad that I could help you today. A: I would prefer to return in the afternoon. B: Most of our clients prefer nonsmoking. Their number is 123456789. The guest wants to reserve room for her husband. Dear Readers, this is just a sample conversation. Script 1 - Successful Hotel Room Reservation Conversation in English Background: The receptionist of Hotel XYZ is talking over telephone to a guest regarding a possible room reservation. Am I right? Thanks for calling. Let me check what flights areavailable. How many rooms shall I book for you? I have also included the product knowledge so you can train yourself to think like a call center agent. Virtual Hostess: We most certainly are, Ted. Calling Diner: Wow, that sounds incredible. Salespeople (especially outbound sales) will always make phone calls, so it's important to keep this skill sharp. Travel Agent: Okay. GUEST: I'D LIKE TO RESERVE A ROOM FOR TWO PLEASE. Virtual Hostess: Thank you, Ted, thats Robinson, R-O-B-I-N-S-O-N. Is that correct? Thank you very much. Travel Agent: Well, the price for the flight is almost double the price you would pay if you leave the day before. Guest: Actually 5th April is my husbands birthday. Travel Agent: It leaves Salt Lake City at 10:00 AM, arriving in New York at 4:35 PM, then transferring to flight 90 at 5:55 PM, and arriving in Helsinki at 8:30 AM the next day. Treat this as an actual call from an actual customer and you'll have a better chance of passing your mock call and improving your call handling skills. U[w[.9{x-sb05xj/6v2v~@l." OCo\=,d{fDJsdLNsaGadFr&y15GRp:tLpv`x_bQ 'btOEJ-'x B: Hi, sir. Right? Try us out for a month and test drive our amazing hospitality industry-specific services to see how we fit in with your on-site staff. (866) 655-6000, 2023 A Courteous Communications, All Rights Reserved |Privacy Policy|Terms & Conditions|DPA|Conditions of Use, Why You Need a Virtual Office Receptionist, The Importance of an Answering Service During the, The Importance of an Answering Service During the Holidays, How Social Media Has Changed Customer Service, The Benefits of Keeping Your Employees Happy. I'm John Sandals. Hotel Clerk: Well, we have onesuiteavailable, complete with akitchenetteand a sauna bath. Guest: Oh both are nice. B: One minor problem, sir. A: Maybe. Cloned 30,075. ---NEED SOME HELP IN GETTING HIRED? B: That's 626-555-1739. hb```f``R@( ?000I6w4Tt0Ut4wt F fbNYM@[v?$g#( a`rP @L |F1 D Dont worry. Guest: No sorry. May I have your name, please? READ BELOW. (After few seconds). Would you like to make a reservation? Hotel: Should you have any questions or requests, please dial 'O' from your room. B: Great! Hotel Clerk: Its only $200 dollars, plus a 10% room tax. You can collect your ticket at the airport booking-office number 4. B: That's no problem at all. 35 0 obj <>/Filter/FlateDecode/ID[<0C84319033EF7B47ACC81C210EC4ABA9>]/Index[26 18]/Info 25 0 R/Length 63/Prev 82960/Root 27 0 R/Size 44/Type/XRef/W[1 2 1]>>stream Hotel Receptionist: Sure, madam. My name is Michelle. A: John Sandals. B: Hi, Mr. Sandals. : Good morning sir. I will send your reservation confirmation to T-R-O-B-I-N-S-O-N at X mailbox dot com. A: I have no problem with that. Hotel Clerk: $80 dollars, plus the 10% room tax. Discover short videos related to mock call for hotel reservation script exercise on TikTok. Suit rooms will be too expensive for me. After hiring our restaurant answering service, you will be involved in customizing your desired customer service experience. Job description: The Center of Travel dot com is a travel site that prides itself on providing a one-stop-shop for travel needs. A: Certainly. Receptionist: Yes, all hotel guests are allowed access to those facilities. Call us! Whenever a guest calls your restaurant, your new virtual hostess team will answer their call according to your exact specifications. This is Tanya. You can cancel up to five days in advance and we will refund your deposit. 2. Mr. Abrams: My wife and I will be visiting the city, but a room with one bed will be just fine. A: Yes, that'll be just fine. Carefully look at their dialogues: Hotel Receptionist: Good Evening. A: Sure, John Sandals. Here are your tickets. The coach leaves for the airport at 6.15 am. We look forward to receive you on 4th April. What is yourdestination? B: Would you prefer to leave from Los Angeles or Burbank Airport? Must collect our Professional spoken English guide English for Hotel and Restaurant Workers for hundreds of real life hotel dialogues, English vocabulary and spoken lessons. Guest: 257 Park Avenue South, New York, NY 10010, USA. Let me see here. STEP 3 - Ask the customer if there is anything else that they can be helped with. So, we again recommend you to read these guides: Click Here to Watch Our Free Video onHotel Room Reservation Dialogues between Front Office Agent or Receptionist and Guest Practical Conversation, I love this, thank you very much for this is a very good work.. We are really grateful for your help, We are very happy to know that you find this helpful. All of the following are amenities the hotel offers its guests except: At what time can Mr. Abrams check into the hotel on Friday? But yes we can provide you our suitrooms. It's area code 626-555-1739. is closed for the season. Gender: Male or Female. A: Definitely nonsmoking. Review the key vocabulary and the sample sentences. B: We have new room rates, sir. Guest: Its S-T-P-H-A-N-Y and then R-O-S-E. Hotel Receptionist: All right, Ms. Stephany. After reading thiscall center script example, we are hopeful that you will be hungry to have a virtual hostess standing by to assist your calling guests. A: Certainly. stream A: I'd like to reserve a hotel room. %PDF-1.5 % Calling Diner: Possibly, my wife and I are in town on vacation and are looking at restaurants provided by our hotel. 43 0 obj <>stream Mary Jones: . It looks like we have several rooms available. Would you like me to book a reservation for you and your party for a specific time? What's the actual price? If a waiter or line cook is unable to work their scheduled shift, they can call into this staff hotline day or night. When does Mr. Abrams plan on giving the hotel his credit card information? There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Randall Davis. See you again! Our Non English speaking hotel and restaurant workers really like our Hotel English Dialogue series. B: Very good. #CancellationOfReservation #HotelReservation #FrontOfficeOperations A: Friday afternoon, April 14 through Monday morning, April 17. Is there anything else I can help you with? Guest: Good Morning. ),} +C\MCs. Has been out of service for more than a week. 3. Guest: Great. Thank you for doing business with us, Mr. Sandals. Caller: And what are thedepartureand arrival times for each of those flights? Caller: Alright. Let me check and see what rooms are available. Man: Well, how much is the non-smoking room on the 20th? By carefully observing the conversation between hotel receptionist and customer you should get some idea about how room reservation is done at front desk of the hotel. 2. Guest: Yes, thats right. Now, Mr. Sandals, about the room, smoking or nonsmoking? This is an example of telephone conversation in front office. Mock Call Script with Call Flow Guide: Hotel Booking Part 2 Kwestyon 397K subscribers Subscribe 16K Share 546K views 2 years ago Mock Calls with Call Flow Guide This is a booking. STEP 2 - Let the customer know what happens next (and include a timescale - so they can go about planning their busy lives). MAY I KNOW WHOSE ON THE LINE? Customer Service Call Scripts for Handling Several Customers at the Same Time. Could you tell me when you need the room? B: I have booked you on your flight at a great rate. Repeat as necessary. hbbd``b`$c`~" $ZR #JbF u How can I help you? 0 AGENT: ALRIGHT! Virtual Hostess: It looks like we have an opening. I see we have some availability. A: That sounds fine. Calling Diner: Email would be best; it gets sent to my cell. Placing the emphasis on the customer's needs over your own situation ("I don't know," "I'm new here," etc.) A: That sounds fine to me. A: Nonsmoking, definitely! (OPPORTUNITIES)5. Be assured that we will also decorate the room in best possible way. Caller: Yes, Id like to make a flight reservation for the twenty-third of this month. Bill Oh excellent. November 25, 2019 at 8:18 pm . Please answer all questions about the text: Press Enter or Space to show volume slider. Now, if you'll just tell me your phone number. Could you arrange a nice flower bouquet for him in the room as a pleasant surprise? Travel Agent: Okay. Do you need our services? Mr. Abrams: Okay, thats fine. Here are eight best practices for providing great customer experiences. Review the key vocabulary and the sample sentences. You then forward your calls to a designated phone number and all of your incoming calls are rerouted to our digital call center. Tanya That's Friday, the 27th? Lonnie Yes. FILE TO DOWNLOAD OR INTEGRATE Outbound Sales Call Script Templates Download as PDF Download as Word Doc Download as Google Doc 1. Your name is Sabrina. Do you find that acceptable, sir? There are countless benefits that you receive as a restaurateur when you decide to bring in a professional team dedicated to answering your incoming calls. We highly recommend you to read these following tutorials for better understating the topic: Background: The reservation official of Hotel PQRis talking over telephone to a guest who wants to book a room. - Thank you. Calling Diner: No Sara, youve been great. Mock Call Script Sample/ Call Simulation Sample The 7 Steps of Call Flow Step 1: Open the call (always). Agent: Sir I just want to remind you that, in case you cancel your reservation, the hotel has the rights to vacant the room and reserved it to another guests within 6 hours until 6pm. My name is John Sandals. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Save my name, email, and website in this browser for the next time I comment. My name is Sara; how may I help you today? https://esllab.b-cdn.net/audio/mp3/flight.mp3. Try us out for a month and test drive our amazing hospitality industry-specific services to see how we fit in with your on-site staff. Watch popular content from the following creators: Beauty and the Best (@beautyandthebest100), Beauty and the Best (@beautyandthebest100), Sam Jarman(@sam_jarman), Sammie Kahkola(@sammiekahkola), John Liang(@johnsfinancetips) . B: Thank you, Mr. Sandals. By the way, how much is it? Now you have been booked, Ms. Jones. Check your understanding by answering the questions about the text. A: Possibly. In our todays Hotel conversation in English guide, we will share dialogue between guest and receptionist. All rights reserved.eslfast.com. Hotel PQR, Reception. I can't handle that smell. (After few seconds) Yes, a few double bedded rooms are still vacant on 5th April. What was the customer's concern? Virtual Hostess: It has been my pleasure. Reply. B: Each night will be $308. Reservation Officer: Sure madam. I'm Michelle, at your service. This week the chef has a three-course special on the menu. What time should I arrive at the airport? When working with more than one customer at the same time, you don't want to give them the impression that you're rushed or talking to multiple people. Hotel Clerk: How do you spell your last name, Mr. Maexner? Appointment-setting Sales Script A: $308! :) Thanks so much for watching. HOW CAN I HELP YOU? Do you need a room with one bed or two? Would you care for a room with a balcony? B: Nonsmoking. Read the complete Terms of Use for more information. Love you! That's S A N D A L S. Could I have your full name, please? Could I have your full name, please? Here are some closing phrases we recommend if the call ends with a successful resolution, a frustrated customer, or an unresolved issue. Bill Thank you. UNINTERRUPTED VERSION OF THIS MOCK CALL: https://www.youtube.com/watch?v=XHvJeSgwii0DO NOT watch this mock call like an outsider. HANDLING RESERVATION CALL | HOTEL RESERVATION - YouTube 0:00 / 4:06 HANDLING RESERVATION CALL | HOTEL RESERVATION 5,027 views Dec 15, 2020 67 Dislike Share Save maricrisvm 806. endstream endobj 27 0 obj <> endobj 28 0 obj <> endobj 29 0 obj <>stream It's nice to hear from you again. A: How much per night are we talking about? Whether you own or manage a hotel, motel, or hostel, streamline your booking process with our free Hotel Reservation Form template. Your new virtual hostess team will even be able to help answer calls from your on-site staff 24 hours a day, 7 days a week. This is Cherry speaking, how may I help you today? Travel Agent: Okay. Calling Diner: Oh wow, that would be great. A: It's 626-555-1739. Steps You Should Follow Step-1: Answer the telephone within 3 rings. B: One more second, sir. Caller: Well. Mr. Abrams: Hi, I'd like to schedule a reservation for this upcoming weekend from Friday night until Sunday. The hotel stay also includes breakfast. Reservation Officer: I can understand your urgency madam but I am very sorry. Telephone Call Script: Hotel Reservation Cherry: Thank you for calling Hotel Anson. GUEST: I AM CHRISTIAN LABONETE. Virtual Hostess: And do you have an email address or cell phone number I can send the confirmation to? The 21st of May, right? I thought it's a great preparation for you! I did notice on your website that you have a pool and an exercise room. I made this \"interactive\" so that I'm not the only one talking about the topic. Your flight under American Airlines that was. Successful resolution Thank you again for calling [Company Name]. I am Taylor Isabel. xXK6W^)"`u =l@EOimy,Y Zk873/ _h>in/o{kZho~nM_Z~ &=>^d1{g -*j6@H!OqQO 7Xzt`"& ;;v's6\fu82, Now, do you approve of a single queen-size bed? 2. Calling Diner: Thats doable. First, are you guys offering any dinner specials this week? Receptionist: Sure! Caller: Alright. 2 Hotel Conversation in English Room Reservation Dialogues, Our Non English speaking hotel and restaurant workers really like our, Script 1 Successful Hotel Room Reservation Conversation in English, Script 2 Unsuccessful Hotel Room Reservation Conversation in English, F & B Service Training Manual with 225 SOP, Hotel Housekeeping Training Manual with 150 SOP, Encyclopedia of Hotel Management Terminology, Secrets of Successful Guest Complaint Handling in Hotel & Restaurant, 225 Food & Beverage Service Power Point Presentation Collection, 231 Hotel Front Office Power Point Presentations, 150 Hotel Housekeeping Power Point Presentation Collection, English for Hotel Restaurant Workers Powerpoint Presentations, Job description of a hotel telephone operator, Hotel Room Reservation Dialogues between Front Office Agent or Receptionist and Guest Practical Conversation, What is Continental Breakfast Ultimate Guide, Dialogue Offering Conference Facilities, Hotel Housekeeping Conversation: English Dialogue, Dialogue: Couple Comes in Restaurant Without Reservation, Dialogue: Guest Becomes Angry for Extra Charge. This is Capitol Hotels in Washington, D.C. How may I help you? Hotel Receptionist: May I have your contact number, madam? B: Okay, Mr. Sandals. Here at A Courteous Communications we offer affordable rates with no long-term commitment required. [Okay] And when will you be returning? Could you please tell me your name? Voice Age: Young Adult. The guest wants to reserve room for her husband. A: Hi there, I want to reserve a hotel room. Let me see. Would you prefer smoking or nonsmoking? G: Hello Good Morning Zerah, I would like to reserve a room please. The IIPS Framework. Step-2: Greet the guest properly. Goodbye. Goal: Pacify the irate caller, Resolve the issue of the customer and Establish rapport. This is a useful text for learning how to make a hotel reservation in English. If there is an emergency situation, we can transfer calls from your FOH or BOH staff to emergency service technicians and handle conference calls. https://esllab.b-cdn.net/audio/mp3/hotel1.mp3. Review the key vocabulary and the sample sentences. Hotel XYZ (Name of the Hotel), Reception. A: I need a hotel room. Here is a brief overview of how we receive calls on your restaurants behalf. If necessary, tell them you have to check on some information or confirm a product and have to put them on hold . May I have your name, please? Virtual Hostess: We close at 11:30 pm tonight. The reservation includes only breakfast Hotel Reservation Dialogues These are two Hotel Reservation dialogues that can help you create your own. Your room tariff will be US $90 per night including taxes with the complementary breakfast at our ABC (Name of the restaurant) restaurant. A: That's a reasonable price. I will also be sure to include our address so you can find us easily. We look forward to seeing you! CALL CENTER MOCK CALLS SCRIPT SAMPLE 2 - EMERGENCY HOTLINE. Focus on One Sales Strategy at a Time to Prevent Overwhelming Sales Reps Hotel Clerk: All right. It was a pleasure. M-FG3Hdjo%+Z3DDE}h!9Sc 0?Z$:YfZ^|]+"4DU$X}th cLL+x#'YQ9j=*U4[xPR ;uVt1a|M0)GCYvLLhh]5Dm)VBhV|kQlT"3y*F1L!0QmdZ q6a!bfcay

    Corporate Flight Attendant Training Houston, Farewell Speech By Outgoing President Of The Association, Articles M

    Abrir chat
    😀 ¿Podemos Ayudarte?
    Hola! 👋