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ba ceo sean doyle email address

    ba ceo sean doyle email address

    Put it simply dont charge for premium if you cant delivery premium. Consumer Alert: Good luck getting those fees back! This is not happening just at BA though, there are a lot of other companies using the same excuse and swinging the lead. Earlier in her career she worked at the DuPont company and in private practice at Baker McKenzie. Totally agree with maximising the online channel and Im VERY disappointed and suspicious that I cant see all my numerous eVouchers and their values on my account, This can all be fixed but I fear they simply dont get how sub-premium the Club World product is it why didnt Sean take the opportunity to ask for comments? Im not paying a premium for a seat I may not get! Plus, it's the end of the semester and we're throwing a party! For me, 2022 is the year were finally able to rebuild and re-energise our airline. If Ive done it how many thousands of others have costing BA millions in lost revenues. In fact no choice of main as we were seat 15 theyd run out of one option already. The next step is an email to the MD. Youll also connect with other readers who want to make the world a better place. Staff advised everyone to do it online. Ive had a couple of almost immediate responses to scathing comments recently even giving a point of contact. Prices now are ridiculous and we have therefore decided not to book anything until the product and price improves, even at the cost of losing gold at the end of the year. Mums needing stuff for their babies. With the Air France -KLM merger Marco moved to Paris in 2004 and held the responsibility first as VP Global Business and then as Commercial Director Europe. Adam joined Avios in October 2018 as Chief Commercial Officer. Find out about our privacy policy and advertising disclosure here. Another hour on hold to get it corrected and then they still get it wrong. How to get through to an operator: press 3 for a representative. Rolling out our Club Suite on as many aircraft as we can, as quickly as we can. Hi Michele. Sean Doyle was appointed Chief Executive of British Airways in October 2020. BA are holding millions of our cancelled Avios point bookings and tax money. However, the north lounge in T5 badly needs an upgrade. While there is no official confirmation, it is likely that we will see the airline roll out the new club at an accelerated level on its long haul fleet first, with the new cabin already deployed on the carriers A350-1000 and Boeing 787-10 aircraft. I dared not to ask about the flight, apart from the landing that loosened a couple of fillings! They told us to wait while this was corrected which took weeks, assured us our boooking was secure, yet when they finally escalated and sorted the issue, we found our booking had gone and to reinstate cost us an additional 360 which despite it being 100% BAs fault they point blank refused to accept any responsibility. I hope that in the coming months youll notice a significant move towards a better BA, driven by our people to deliver a better experience for you, our most loyal customers. AA have had this fir some time, Table ordering service in lounges continuing, Complimentary water and snacks for Euro Traveller cabin continuing, Improve the quality of the meals and choices we serve across all cabins and. Before the pandemic, I used to forgive BA for not having the greatest business or first class compared to other airlines because you could get decent deals in sales or booking far ahead. Before joining British Airways Adam spent a year in Australia after graduating from Durham University with a BA in History and Politics. Of 13 seats in front of J (all full) only 1 passenger had their door (partially) closed. Booked 2 holidays late last year with Jet2 from Stansted for that exact reason. However, my patience ran out last last year: BA and BA holidays are impossible to contact, generally uninterested and they collectively cancelled or rescheduled over 20 of my flights last year. at Nobody answers the phone. Could be just words though. She graduated from Fundao Getlio Vargas in Business management. Before that, he was director of planning and management control at Air Nostrum. The gold line service when you get through ( some delays but not too bad compared to the public sector!) Just got back from Switzerland. Check out our directory. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. I still fly with BA 80% of the time, and indeed I am off to the states in a few weeks as well as a regular GLA-LHR every week or two. Chart, Frequently Asked Questions about Sean Doyle. The jurys still out for me. It actually doesnt involve that much expenditure . What?! So kow to the actual flights outward was OK not what you would call a premium inflight service as this article rightly illustrates, food was acceptable but the one tray approach smacks TV dinner and nothing more. Head - System Planning and Development (APAC) at Asian Honda Motor Co., Ltd. What are your thoughts on travelling with BA at the moment? When they do they still manage to mess something up. I was once a BA employee back in the 1990s. I have a medical condition so must have only gluten free food. Mr Doyle you and your company are an effing joke. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Ill use up my Avios and 2-4-1 vouchers and then look at other carriers. A few years I would have blindly booked BA, even if more expensive. I have just traveled long haul in BA First Class (new BA B777-300ER cabin config) and frankly Sean has a challenge on his hands, but one on which I wish him well. She was also chairman of BA CityFlyer. The only thing premium about BA at the moment is its prices. I realise that Sean cant criticise his own IT folks publicly, but some acknowledgement that the problems are being addressed would be helpful. 4. Overall, there is no premium feel with BA anymore, no special experience to be felt. Marco is a graduate in Economics from University of Bolonia and took an EMBA at IMD (Lausanne). The return leg back to GLA left 2 hrs before the inbound flight into LGW arrived. Their smiles and their enthusiasm to . The 3 primary leaders of cabin crew department each need to go if this Make BA A Better Place (for customers and crew) stands a hope. It would be awesome if we could message you quickly & easily using Signal or WhatsApp. Id love to support our National Carrier but not until they up their game and become competitive too. We were rebooked onto a GLA-LHR which gave us 2 hrs to transfer from LHR to LGW at our own cost. Sean Doyle Chairman and CEO, British Airways 30th January 2022 at 10:10 #312371 Rob HfP Staff There appears to be a typo. Sean Doyle Sets Out His Vision For BA "A Royal Departure" Desert Island Discs Also of interest this week: News from London Air Travel you may have missed: I am looking forward to my first experience flying the new club suite to Sao Paulo in two weeks time on the A350 but I am wondering if the showers in the lounge are open again in the evenings now as last time I flew in October they were closed at 3pm.Reading the comments above slightly concerned that I should be thinking about taking a packed lunch on board haha. Sarah graduated from Newcastle University with a BA(Hons) in History. While the majority of the food has tasted OK, it reeks of cheapness. Also, please remove as many pain points as possible. Baggage tracing has been talked about for a long time. He is a graduate of University College Cork and is an associate of the Chartered Institute of Management Accountants. Emails have not even been acknowledged. Total agree on ridiculous prices. Throughout the pandemic I have changed my Finnair flights solely by the Finnair chat function which has been very useful. BA is not and is unlikely to be a premium airline again its not the same as it was 10 years ago. And so do my family. Cabin Staff clealry not with it any longer, needing to be reminded what request had been made, not responding to call buttons, and very very slow and assistant service almost as if they are all finding their way. Not enough meals heated up outbound and completely ran out of all meals and drinks glasses by row 10 on the return leg.disgraceful, they knew how many seats theyd sold, its not difficult to work out the food needed. A good friend has always flown Emirates business and F. We convinced him to fly F to New York with BA. Taxfiler Limited, Chief Executive Officer Now we have smiley staff who dont have a clue about premium products and service. The airline sent shockwaves through the industry in late 2020 when it announced the immediate retirement of its entire Boeing 747-400 fleet and the reintroduction of its Airbus A380-800 superjumbos and aircraft which many in the industry had expected to see retired globally with airlines financially struggling with the double-decker even in a thriving global aviation market. First class was full (8 pax) but they managed to run out of choices by the time they came to the last passenger (unfortunately my wife) and that is with only three choices on the menu (one being vegetarian) utterly unacceptable and certainly NOT First Class BA need to quickly pull socks up, add more choice to both F/C and B/C menus (indeed all classes) and stop penny pinching, especially in premium classes. Getting them to that level is another matter. I like the cocktails on board too but Id like to see them changed more frequently. Prior to joining Avios, Adam was Chief Commercial Officer at BA for three years (2015-2018). I suspect this is down to staff fatigue, both on the ground and in the air. Vialog, VP Marketing and Cloud Cost Strategy at RightScale He also clearly doesnt understand what the food in club world of the last few years is like, I would best describe it as similar to 1990s package holiday charter flight fare. Whereas BA is switching to a new phone system. She previously held senior roles in British Airways including Managing Director of Gatwick and Director of Strategy. 2.5K for 2. at Food awful (although surprisingly nice breakfast coming back from Cape Town last week although had to ask three times for cup of tea and no refill). Thats not good. We may need to confirm you are who you say you are by asking a couple more questions depending on what you need help with. Register HERE General Chat This forum is for general topics and chat type threads. With decent airline obviously. Its the only place they seem to respond. I mostly fly paid for F. Every so often I do use 2-4-1 but realistically if I want to fly F I do. Ive now got super experienced crew that want to work in Club/First and are now in Traveller and inexperienced crew working in the premium cabins. You have the low cost model trying to be sold as premium and failing. So I would like these issues resolved that would make my life a lot easier. Most of that has disappeared now with the highest prices I have seen since I started blogging to the US and Canada in particular. British Airways employs 26,623 employees. Here's more information about the Elliott Responsiveness Ratings. To be frank, weve been moving from one set of restrictions to another and the amount of change weve been dealing with over the past couple of years from week to week has been relentless. I flew with KLM to Munich via AMS in business for a social trip at the end of last year and it just felt different. It is absolutely clear that they are 9n the skids and so Qatar and others will pick up a lot of business. Obviously frequent fliers with BA loyalty have had a really bad time during the pandemic. I have 12 vouchers which have been unable to spend as cant get through on the phone. Disagree that everything should be automated. Fair enough! Sean first joined British Airways in 1998, where he began his career as a financial analyst. Chief People, Corporate Affairs and Sustainability Officer. Why do they not have dedicated trained crew to look after the premium cabins? How do I get it fixed? You can still collect your usual hotel loyalty points and perks too. Sadly Ive heard lots of similar stories this weekend. After the recent news from the UK Government around the removal of restrictions, its time to get Britain moving again. SEAN DOYLE, BRITISH AIRWAYS' CHAIRMAN AND CEO . BA needs a thorough overhaul in its management I would suggest outsourcing its leadership and breaking out of IAG with its cranky ideas of quality. Im also disappointed with the Club Suite really.storage is not adequate on the 777 anyway! The club section was 14 rows and full in each direction but both ways there were catering issues. They claim they offer a premium meal in the sky, but to be frank, the Full English still has no bacon, and it is basically scrambled eggs and a few mushrooms. In addition to overseeing Network and Alliances, Sean has acted as Chairman of BA's London City subsidiary BA CityFlyer and oversaw the airlines operations at London Gatwick. At the time of booking we tried to use a voucher for payment but BA had changed the voucher number in its system (no explanation why) and the value of new voucher was incorrect.

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