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All checked and carry-on luggage will be scanned and any prohibited items, including alcoholic/nonalcoholic beverages will be removed, confiscated, and discarded. 2021 Spring . Guests can also enjoy fresh pastries and their favorite espresso drink provided by Torrefazione Italia. If you have a chronic medical condition, please bring a recent report from your physician. For additional information regarding prohibited items please visit the Frequently Asked Questions section of hollandamerica.com. A gamut of games from sizzling slots with hugeprogressive jackpots to a parade of poker games is there for your enjoyment. At a nice mid-size, Holland America's 2,668-guest Rotterdam debuted in 2021 as a model of elegant and thoughtful design geared for cruisers of all ages and walks of life. Guests who wait to check in at the terminal risk being unable to sail even if they arrive at the terminal beforethe vessel leaves. If you are unable to function independently with respect to eating, dressing or attending the ships safety briefings, you must bring a caregiver with you. If you do not want to use a credit or debit card, on the day of boarding, you will need to visit Guest Services and deposit $60 cash per person per cruise day. When a ship is unable to dock, guests are taken ashore on smaller boats called tenders. Go to the Navigator App and upload a photo.After you have completed the Online Check-in process, please print a Boarding Pass or access your electronic boarding pass on Navigator. I'm used to Carnival ships where the casino bars allow smoking. Manage your cruise with our free app! Some countries impose an arrival or departure tax, which cannot be included on an airline ticket. The numbers are for emergency use only; please do not call unless you are experiencing an emergency of a critical nature. No additional deposits will be due until final payment. Art Auctions: Picture yourself in a friendly bidding war for an unusual etching or winning a free work of art just for attending! Anyway, was so looking forward to my first X cruise in March, but we just did a Lift & Shift to April 2022. Please Note: Please read the LUGGAGE DIRECT SERVICE section, for more detailed information. guests are encouraged to obtain travel medical insurance prior to travel. For more information, consult your Customs Agency. Please be sure you understand the requirements for a service animal to disembark in each port of call. Oxygen: Each Holland America Line ship has an onboard Medical Center staffed by licensed physicians and critical care nurses. For information regarding the Transportation Security Administrations Screening Tips for Persons with Disabilities, please visit the Travelers with Disabilities and Medical Conditions section of their website. Pleasemake sure that the appropriate baggage tags are affixed to your baggage, because the tags include your departing flight information. Prescription Marinol, which is used by some as an alternative to marijuana, is permitted. Norwegian Cruise Line Bear in mind that the screening process for any point of embarkation is similar to that at an airport. Holland America Line does not recommend storing medication in any mini-bar. Outbound flights should be scheduled with plenty of time for transfers from the ship to the airport. Holland America Line assumes no responsibility for the items listed above. Also, although not required at the ship gangway, you may be required to present a valid picture ID to pass through terminal security. Purified or distilled water in factory-sealed containers (including plastic containers) for use in conjunction with medical device(s) are allowed in checked luggage and must be packed with the device(s). The reduced deposit applies to sailings of 3 days or longer. Changes to your already confirmed flights (change fees and differences in fare may apply). Embarkation Time:Your assigned check-in time is printed on the Boarding Pass page in your Express Docs. Representatives are available from 5:00 a.m. to 7:00 p.m. Monday through Friday and from 7:00 a.m. to 3:30 p.m. Saturday and Sunday (Pacific Time). In addition to twice daily routine doctors hours, medical services are available 24 hours a day. For this reason, Holland America Line has size and weight guidelines for scooters. Reservations may be made on board by contacting the restaurant manager. Since arrival and departure times are subject to last minute changes by the airlines, we recommend that you call your airline(s) 24 hours before your initial flight departure (72 hours for international flights) to verify all of the flight numbers, and departure and arrival times shown on your ticket. Whenever possible, wereuse existing materials and equipment, and we recycle many materials where recycling infrastructure is available at our ports of call. You will need to provide health certificate documentation for the animal in your ports of call. A 3% service fee will be added to your onboard account for all cash advances. In order to accommodate our guests, wheelchairs are reserved exclusively for embarkation and disembarkation assistance in the pier facility and in emergency situations. Our knowledgeable specialists will gladly answer all your questions and are dedicated to providing you with excellent service. You can still take advantage of this exclusive onboard offer without confirming a specific itinerary! Local Sales Taxes Applied where required. Pre. Ability to enjoy your final hours in port at your leisure without having to stand in line at the airport. Airline-assessed baggage fees will be applied to guests onboard account when applicable as per your airlines rules. Guests are not allowed to bring alcoholic or non-alcoholic beverages on board for consumption or any other use except as follows: Guests may bring Wine and Champagne onboard, however a corkage fee of USD $20.00 (which is subject to change without notice) will be applied to each bottle (max 750 ml in volume or less). No more waiting for printed cruise documents. Cigar and pipe smoking is only permitted in designated outdoor areas on open decks. attention to cameras (including special lenses and video equipment), binoculars, radios, laptop computers, foreign-made watches and other similar appliances. The Luggage Direct Service is the most relaxing and hassle free disembarkation Holland America Line offers. Any excess deposit will be refunded to you at the end of the cruise. Usually there is a fee required. Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam, Zuiderdam, Open Mon-Fri 7am to 10pm, Sat-Sun 8am to 8pm, U.S. Central Time, Copyright 2023 by Vacations To Go. From the U.S. dial 1-877-466-2247, from the UK dial +44-2033-754769 or +1-617-482-1100 if calling from any other location. of getting by a scooter left in a hallway. Check your daily When & Where program or the Navigator app for location and times of the Port Shopping Ambassadors Talk. Once you get onboard you can check out what's happening on board, explore and book shore excursions for your entire voyage, browse dinner menus and book dining, keep in touch with traveling companions on board with chat, see account details including your onboard statement and more. For more information please see the BON VOYAGE GIFTS & GIFT PACKAGES section. A password will be selected by the parent/guardian of the child. Holland America Line cannot guarantee that all members of your party will be allowed to disembark with only a WHTI-compliant document or birth certificate. For frequently asked questions about cell phone service on board, please go to www.wmsatsea.com. During our regular business hours, please call: 1-800-426-0327. Note: If you have purchased air transportation independently from Holland America Line, you will be responsible for any and all expenses incurred when joining the ship in progress. For many years we have emphasized environmental stewardship and conservation in our operations. Wishful thinking I. Electrical devices such as small fans, power strips, multi plug box outlets/ adaptors, and extension cords without surge protectors are allowed onboard when used with proper caution. Casino: A wonderful world of chance, skill and luck awaits you in our Casino. Certain ship transfer operations (e.g., during tendering and at the gangways) may not be fully accessible to wheelchairs or scooters. Also, stop your newspaper delivery or have a friend or neighbor take them in for you. For complete, updated information regarding travel, please check the official website of the Transportation Security Administration at. View current Health Protocolsand Testing and Vaccination FAQs. Additionally, you can call the ship directly from the shore. Holland America Line Image With a small handful of exceptions that vary by vessel, Holland America bans smoking in all indoor areas on its ships, including staterooms. Therefore, you can shop with confidence knowing these merchants are committed to stand behind your purchases. Whats more, since our eco-friendly cruise documents are delivered electronically, they help save paper and conserve precious fossil fuels. Situations may occur in which guests with limited mobility may not be able to go ashore at the timethey desire or are unable to go ashore at all in certain ports. As previously mentioned in the BAGGAGE POLICIES & PACKING ADVICE section, you should not place valuables in your tagged luggage. Earn Holland America Points on qualifying purchases you make and DOUBLE Holland America points for any Holland America Line purchases. If you choose to use U.S. dollars, Holland America Line recommends that you carry smaller denominations such as ones, fives, tens and twenties. Implemented in January 2017, Holland America Line has a new cruise ship smoking policy banning smoking on all cabin balconies. You may bring a pre-paid Gift/Rewards Card to pay for your onboard charges. ahead and pack some anti-diarrheal medication with your other medications. suits you. Yellow Fever: Many Yellow Fever immunization requirements are based on traveling from one infected or endemic country to another. To ensure peace of mind while you are away, we offer this last-minute checklist of things to do before you go. We will provide disembarkation information shortly before the end of your cruise, which will outline important procedures regarding customs formalities, luggage handling, travel arrangements, disembarkation and other information. Luxury dining options in the Pinnacle Grill and Rudi's Sel De Mer, featuring the highest quality meat and fish, is available on all ships. A dedicated team of youth professionals invite kids and teens to join their friends in arts and crafts, sports, video game competitions, scavenger hunts, challenging team games and themed parties. However, please note that additional charges will apply and that not all medications are available in all countries or ports of call. Ground transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks. If you use a personal email provider, make sure to bring your user id and password and email recipient addresses with you. The password will need to be disclosed to the youth staff upon pick up of the child. The onset of TD usually occurs within the first week of travel but may occur at any time even after returning home. Wine purchased during company-sponsored shore excursions that visit local wineries are exempt from the on-board corkage fee (offer limited to one bottle of wine per person). Here are just a few of our environmental efforts: Just as when ashore, water conservation is an important environmental initiative. Holland America Line reserves the right at any time to modify the smoking policy onboard or alter the locations where smoking is permissible. You may also receive arrival documentation from Immigration when arriving at the airport. Cigar and pipe smoking is not allowed inside the ship; it is only permitted on the outside decks where smoking is otherwise allowed. . As previously, in-cabin smoking is also not allowed. Tax increases have seen only slight decrease in smoking over the last 5-6 . What you need to know before you go on a Holland America Line cruise. The Cruise season kicked off in 2021 with sailings to Alaska, bypassing Canada. its most convenient for you, 24/7. Its important to note that electronic cigarettes are illegal in many countries including the United Arab Emirates, India and much of South America and Southeast Asia. Please speak to the Future Cruise Consultant regarding other amenities for these voyages. The videos can be seen on the stateroom TV guest channel for 24 hours after departure. It provides information on what to do in case of an emergency, as well as the routes to your Muster Station. Kids: Painting Picassos, parachute playtime, songs and stories along with theme parties Cosmic Cruisers, Dino-Mite Night and Ships Ahoy Pirate Treasure Hunt Adventure keep our junior cruisers ages 3 - 6 years entertained. Professional, local guides and independent tour operators that meet our high standards lead each tour. Then sail away for your romantic honeymoon! Smoking E-cigarettes and vaping devices is permitted in designated areas, as well as inside passenger staterooms . Please note that there may be multiple authorizations throughout your cruise, and that some banks may keep the hold in place for up to 30 days. Try the Dive In, located on the Lido Deck, featuring hamburgers and hot dogs. Pair your cruise with an immersive experience and witness rarely seen wildlife as you journey into the heart of the Alaska wilderness on an Alaska Cruisetour. Guests needing continuous or intermittent oxygen for chronic conditions must make their own arrangements prior to travel. Holland America Line offers a limited number of staterooms designed to be wheelchair- and scooter-accessible. The best places to obtain specific information on required documentation and immunizations for your serviceanimal are the U.S. Department of Agriculture, local customs offices in the specific ports and your service animals veterinarian. Keep it with you at all times and if possible, leave all medication in its original container, and carry a list of the prescription names, dosage amounts and times taken for all medications. The Casino is not open in port and certain restricted waters and you must be 18 or over to play. Designated Smoking Areas, Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam, Zuiderdam. You may also make advance rental arrangements prior to departure and have a wheelchair delivered directly to the ship. Unless otherwise posted, the Medical Center hours are as follows: Infants & Pregnancy: Because of the limited medical facilities, infants 6 months or younger at the time the cruise commences and women who will be 24 or more weeks pregnant during the course of their travel are not permitted to participate in the cruise. If you believe a delay will cause you to arrive in the port of embarkation less than two hours before the ships scheduled departure or if you are concerned for any reason that the ship may leave before you arrive, our representatives may be able to a, Express Docs including your Boarding Pass, Port Day:8:00am - 10:00am | 4:30pm - 6:30pm, Sea Day:9:00am - 12:00nn | 3:00pm - 6:00pm, Embarkation/Disembarkation Day:8:00am - 9:00am | 5:00pm - 6:00pm, Casino-smoking is allowed in designated areas for active players only and only when outside of 12NM from the Netherlands. Holland America Cruises: Smoking Policies Smoking Policies For the comfort of all of our guests, all staterooms (cabins), showrooms and most other indoor areas are designated non-smoking. As previously, in-cabin smoking is also not allowed. ), taking into account all appropriate matters including, but not limited to, weather conditions, ships location, weight of the guest or his or her mobility device, etc. Guests under 21 years of age must be accompanied by a parent, guardian or chaperone who is at least 21 years old; one adult chaperone is required for every five people under the age of21. Birth certificates from Puerto Rico issued prior to July 1, 2010 are not valid forms of proof of citizenship that is accepted by U.S. Customs and Border Protection. E-cigarettes are allowed in designated smoking areas, as well as inside passenger staterooms (but not on balconies). Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. Visithollandamerica.com for more information. Any guest who smokes inside staterooms or on verandahs in violation of Holland America policy will be charged a US$250 cleaning fee per day of violation and will risk being removed from the ship for repeated violations. For safety reasons, Holland America Line has also devised recommended size guidelines for the electric mobility equipment used on our ships. We will acceptU.S. travelers checks. Casino-smokingis allowed in designated areas for active players onlyand only when outside of 12NM from the Netherlands. Please Note: You may choose either flexible/open dining or classic pre-set dining in the Dining Room, at the time of booking. Your seating assignment will be noted on your guest card upon boarding. Washing hands frequently with soap and water will greatly reduce the risk of contracting illness and infections while traveling. There is no kosher kitchenon board, nor do we have kosher dishes, utensils, pots or pans on the ship. In addition to watching the Safety Video, please read the Safety information located on the back of your stateroom/suite door. Plus you will receive a reduced deposit and up to US$100 per person in Shipboard Credit with our Future Cruise Deposit program. Minors under the age of 18 traveling to foreign countries must be accompanied by a parents or guardian. Our activities to protect the environment have not gone unnoticed. In October 2021, I joined a restart cruise. If you reside in the UK please visit. If you plan on bringing a scooter on the ship, please contact: 1-206-626-7320) or visiting the Shore Excursions Office on board. If you cannot prove that you owned an item prior to departure, Customs officials may charge you duty to bring it back into your country. For more detailed information, please see the PACKING ADVICE AND CLOTHING sections. Plan to be at the airline counter at least two hours before flight time for domestic flights and three hours before flight time for international flights. If you should have questions or need assistance, Holland America Line representatives at the pier will be happy to assist you. Finally, make sure that you label the inside of your carry-on and checked baggage with your name and contact information. With Express Docs, your cruise documents are available up to 50 days before your cruise departure date, and you can print part or all of your Express Docs whenits most convenient for you, 24/7. Our As You Wish dining lets you select the venue and style thatsuits you. We ask that you refrain from pouring or discarding anything overboard, and that you dispose of solid waste in the appropriate containers indicated on board. Holland America Line has recently won the following environmental honors: Green Gateway Award: Port of Seattles Green Gateway Partners Award program, 20102016, and the Technology Innovator Award in 2015, Blue Circle Award: Port Metro Vancouvers EcoAction program for commitment to sustainability, 20102014. A credit card is required for all inbound phone calls to a ship. Payment of any fines levied is the responsibility of the individual guest. The card can only be settled for the amount of the pre-paid Gift Card. Let the vacation begin the moment you arrive in a new country. This should be done well in advance of travel at a Customs office near your home. Please call the Guest Accessibility Department for detailed information. Any amount in excess of this allowance will be not be allowed onboard. As previously, in-cabin smoking is also not allowed. Be certain to bring along a record of all your vaccinations. (Voyage plans cover your entire cruise and are available at a discounted rate. PERSONAL TRAVEL IDENTIFICATION REQUIREMENTS. Please note that minimum age for guests using the fitness center is 16. If you become ill or injured during the voyage and your diagnostic and/or care requirements exceed the capabilities of the Medical Center, you will be transferred to medical facilities ashore. prior to debark. Any additional information concerning currency restrictions, please contact the customs agency in their country. Want to read your email, catch up on the latest news and check your finances? Call us toll-free at 1-888-425-9376 or 206-626-7320. After an absence of seven days or more, Canadian citizens may bring back to Canada up to CAD750 worth of duty-free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. In many countries, you can also use your ATM card to obtain local currency. electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs should not be placed in the baggage you placed outside your stateroom. Rest assured that your passport will be fully secured by our staff. It is the travelers responsibility to be familiar with and comply with the regulations of the airline on which he/she is traveling. Download the app before your cruise, log in, and immediately start using Navigator. Daytime dress is casual. Please see the following important information about your luggage tags. Arriving by Air: Holland America Line representatives will be stationedin the airport baggage claim area or outside the customs area (depending on local customs regulations), to greet guests and assist those who are eligible to be transferred to the pier. You do not need to include any suffixes on your airline ticket. Conserving Water and Reducing Waste Water Discharges: We make the most of our water. For questions about your service or about billing, please contact your home network customer service. Therefore, it may be in your best interest to planahead and pack some anti-diarrheal medication with your other medications. Mosquito-borne Illnesses:Malaria, dengue fever, yellow fever and Chikungunya are found in many tropical and subtropical areas of the world. IMPORTANT: Do not pack your passport, medications, cruise documents or airline tickets. Nosmokingof any kind will be permitted on any stateroom verandah. Mail is provided to the Port one hour before sailing. We welcome you to learn more about our commitment to protecting the environment by reviewing our sustainability report at www.hollandamerica.com. Disembarkation is usually completed within two to four hours after the ships arrival.

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