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chegg charges on my credit card

    chegg charges on my credit card

    So they -- our perspective and we've, of course, torn apart every one of the products that they've launched, as you can imagine. They refused to refund my money. I am very disappointed because there is no direct access to their customer service not even via email. How can a big company like chegg have this kind of service? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. While we always strive for the most accurate answers, there are times when an answer may not be perfectly accurate, since the service is intended for assistance with learning concepts, rather than providing full detailed answers. And we've defeated all the free sites in the past pretty handily over time and we expect that with CheggMate we will have great success going forward. And so, this will actually be more efficient, allow us to get the content actually cheaper on a per unit basis and more content overall. The usage of that service is at the discretion of the student.You can cancel your subscription anytime by visiting "My Account" on Chegg.com, clicking "Cancel" and completing the steps to cancel. This is the thing that we believe is the biggest challenge ahead of us, and we're taking it on from day one head on. The fee of the tutoring subscription is describe on the webpage but I noticed many of the tutor would try to bride you for more money for answer to your questions. Chegg is a beloved product for the reasons that you understand and appreciate. You can also contact customer support to cancel the membership. I called my credit card company and they are investigating the case. In terms of the cost, given our CapEx budget, we believe that the better part of this year that our CapEx will actually be similar, if not, better than what it's been, even as we invest aggressively in AI. But retention has been phenomenal and take rate [indiscernible]. What do you think? Surely, we can get more creative than this and find a way to advertise in a way that is not inappropriate. And we just have to be aware of it because it's so new. Please go ahead. I waited about a week, I never heard back from chegg and got any mails like confirmation or notice or any kinds. Like obviously, there are other vendors out there that ignoring AI and ChatGPT, Chegg performs really well against. So the relationship with Guild has been very positive. A copy of our earnings press . Just on the Skills business, I think [indiscernible] today and then where you think it could be three to five years as a percentage of your total revenue? Subscribed to Chegg for a stats course. So it's really clarifying, it's really focusing. If you are looking for solutions to problems with no explanation of processes, that is provided via the Textbook Solutions portion of Chegg Study. We think the combination of what they can do, our content, our data, our learning taxonomy is the special sauce that will differentiate us. Our partnership with Guild also continues to perform extremely well. We are not ahead of it. We are holding nothing back from this. Called customer service who was of no help. Purchases will show up as a single charge on your statement for the purchase price of the textbook. But to give you some data points on it. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Not being able to access a folder of the answers to questions I asked when I was subscribed. Chegg.com has charged my visa card in April and now in May 2021. But one of the reasons that we were able to partner with them and have Sam be part of our announcement and interview Sam on stage at largest education conference, could they recognize that they can't do what we can do? Externally, we don't expect to be in a situation where we'll never have annual guidance again. You can track the letter by sending it via . This is both a very interesting and very exciting time for companies. Your company has charged me for services I never ordered on a number of occasions. It's a laptop-home, work, and my hotspot are all logical "multiple" IP addresses. Having said that, we want to return to growth as fast as possible on the new subscriber side. I used this site for literally 20 minutes trying to find the correct answers but failed. Please. Sort of what's some of the kind of measures you have in place that things don't kind of move sideways while you're making that change, which is an important one to make. You can also contact customer support to cancel the membership.Please reach out through either chat, email or phone based support if you need additional assistance: https://www.chegg.com/contactus Email: skip@chegg.com. Users may be asked to watch an advertising message from a sponsor in order to unlock unlimited citations for a 48-hour period.For more information regarding a Cite This for Me premium subscription, please refer to our help center:https://www.chegg.com/en/contactus?a=How-do-I-cancel-my-CiteThisForMe-subscription---id--YLC6oWPjTGCK27XEHGUxEwChegg Customer Service Team skip@chegg.com. How is it possible that they are unable to stop charging our card? Also, fix your business process. This is the second time my account has been deactivated. Fix your automated safeguard. We appreciate you letting us know about your recent experience. After paying the subscription fee I could not find the textbook answers on their website although it does list the book . They did not care So all those things were good news, but when ChatGPT came out in March, it just did another bump of usage and we're just being smart because we really won't know anything until the end of August early September, because this summer doesn't really reveal anything. I was subscribed to Chegg for two months from the 18th of August to the 18th of October and have asked questions along the way but I can't access them after cancelling my subscription. Result: No access to the service I paid for. Please go ahead. And so that's when we saw on the margin. Chegg is your source for textbooks, study help, online tutoring, and more. Thanks, Dan, and good afternoon, everyone. I called again CC and they said they can't cancel my transaction unless me or chegg cancel the subscription. As Guild evolved its business with its existing customers like Walmart, Chipotle, biggest customers in the business, it's also adding new customers, but most interesting and very much to our advantage is these companies are focusing more now on skilling their employees than they were before, even though they continue to offer paid college education through Guild, the skills area is much more interesting to these companies now than it's ever been because of the change in technology and because of AI. Cancel your cc because they will continue to charge you. Which of the following is true? I called my credit card company and they are investigating the case. Furthermore, some answers were advertised to be there before subscribing, but in reality missing. Not a good website. Chegg does not store your card number, but they do store the name on the card. Chegg's student services include online tutoring, online homework assistance, and scholarship and internship search engines. Hello, We appreciate you letting us know about your recent experience. The impact on AI, we'll be using all the social channels that we have to make sure that we use all of our -- the people that advocate for Chegg, influencers to explain what it is and what the difference is. The last time I had used Chegg for ebook rentals, I had access to the eReader app, which was incredibly easy to use and very accessible on my phone and iPad. If you are looking for solutions to problems with no explanation of processes, that is provided via the Textbook Solutions portion of Chegg Study. Cancelled card have to dispute again. Some of them I think we mentioned in prepared remarks. And as we test and iterate, we will expand access throughout the year. $86.49 We also believe that it's going to be rocky for a while until we're able to answer a lot of those questions. Total revenue was $188 million, driven by subscription services revenue of $168 million. Thanks for the question. Please allow five business days for this to reflect on your statement.We thank you for your patience while we looked into this matter further.Best,The Chegg Team. Please go ahead. I think there's a lot of potential there to improve the platform, obviously, the longer it takes you risk missing out on some of those cohorts of new students in the meantime. You'll evaluate it for yourself. Chargeback from the bank is the best way to get your money back, providing all the evidence. The combination of Chegg's experience over the last 13 years of improving student outcomes and our proprietary learning taxonomy to 150,000 subject matter experts in our network and the billions of pieces of unique learning content that Chegg owns, when coupled with the real time conversational nature of ChatGPT will establish CheggMate as a powerful and distinctive learning tool offered exclusively from Chegg. I had an appointment with a tutor and was canceled beacuse of the tutor, he didnt come up to our lesson, nevertheless Chegg charged me not even the 15 dollars that we have agreed upon, but instead 75 dollars (in 5 sepparated times for 15 dollars each). What you saw at the GSV Conference was sort of visual example of it. We are excited and optimistic about the future and are moving fast to leverage the best of AI to advantage the students. Out of the 3 main approaches we recommend as the most convenient are: 1. But again it charge again. They don't perform their duty of honest and correct review of experts' answers. Retention is not a take rate issue. So, chegg is obviously a completely fraudulent company that has no concern for stealing from random people who have never purchased anything from the company and then is unable or refuses to stop charging their credit card. It usually takes 7-10 business days. The tutor used a generic answer from the textbook. So we're very comfortable in forecasting next quarter -- done after the last six quarters have been right, including the last one. So, we're just being prudent in the short term as we roll out CheggMate in the long term. How have you also been seeing the role of your partnerships with like Calm and DoorDash helping with retaining subscribers over to school breaks? Gross margin came in slightly higher than expected, which contributed to adjusted EBITDA beating guidance, which came in at 58 million or 31% margin and free cash flow was $56 million as a result of a strong operating performance and higher interest rates. Is this happening to you frequently? And if you don't, you're going to end up losing. We can all see that AI technology is evolving at a very rapid pace. How is it that when you unsubscribe you cannot visit the work that you've paid for? This review was chosen algorithmically as the most valued customer feedback. Chegg finds OP's question as a match, reports OP to the dean and gives him an email to rub in how much he is fucked. We're betting very big on the fact that people are going to need to learn how to use these things and the impact of these things and they're going to have to learn what the output means. tHEY WILL SEND YOU A NEW CARD. And we are making the adjustments we need to meet this opportunity head on. That's something we have yet to announce, and it's something truthfully we get to decide. Thanks for the question. Their support admitted they are scammers but said he cannot issue a refund from their side. We see that same similarities now where we see younger people going to adopt AI before older people do. Look, here's -- the simplest way to do the math is, we get on average, $17 a customer for a subscriber per month on Chegg Study, Chegg Study Pack. So the answer is, it will ramp at the speed that is good. I paid $21.35. And that business is growing really, really -- it's never grown this fast and it's on top of an increasingly higher base. So we have a lot of guardrails inside the company to know the impact of all the choices we made. However, we are shifting and have been shifting immediately and aggressively, our team to be faster and more nimble about getting CheggMate out because it's an exciting time for us, to be honest with you. Please go ahead. Submitting a question's solution after 1.5 hours it says you already skipped it even though I clicked on ANSWER button and clock start ticking. If you were using the service and received a wrong answer, you would want to rate any wrong answers received with a thumbs down, so that we can further refine our answers in a particular study topic. If you see Chegg on your credit card statement, it means that you have either rented or purchased a textbook through their platform. We have issued a refund for the most recent billing cycle given your overall experience. In the first part of the year, we saw no noticeable impact from ChatGPT on our new account growth, and we were meeting expectations on new sign ups. That video launch is an example of what we're doing. And every time you go back in, it doesn't remember you unless you want to pay the $20 a month. Maybe two questions if I can. I've been billed since 2021. I think one of the things we hear from students is that, their questions around ChatGPT are lack of accuracy today, which Chegg has always been sort of trusted brand from that perspective. Cover page I just want to ask -- I know you're not guiding by OpEx line items, but I just want to see like give a sense of your asset investment posture given this current changing environment. Desired outcome: I had never bought or charged anything from this company. © 2023 What's That Charge I contacted them and even though they could see that I cancelled and not used the service they wouldn't refund my money. If your average outstanding balance during the year is $1500, what is the annual percentage rate? As kind of investors who are sitting external to the company, and we don't have as much access to sort of the real-time data. Avoid at all costs. And so on the next call, I think it's probably a good idea to contrast what we're learning in terms of our behavior and how they're using it. He then said that am I kidding for a service like the one he going to provide, he going to need more time. Thank you for joining Chegg's first quarter 2023 conference call. So the short term is less important than the long term, but we will continue to make sure we're very profitable in generate a lot of cash because the business model allows us to. It is clear in the Chegg Policy the user does not have any rights t a refund if a subscription is not canceled before the renewal date neither do they have a auto renew off button/ option on their website. And until we come out with CheggMate and build that product and get it out, we're just being prudent and careful. Last updated on October 7, 2022. I was told that I would have to deal with it, as "it's part Chegg's policy", when it in reality is false advertisement and being misleading. Give me a more expensive option for higher division engineering, I would gladly pay it in exchange for reliable answers. I'm just really curious what happened in March. Next question, Jason Celino with KeyBanc. Created a subscription on one account. Curious what you -- what are some kind of opportunities or how you plan to go about capitalizing on that? when I tried to do so, it says that my credit card is associated to multiple accounts, no matter which payment method I tried, it just didn't work. Okay, operator, I think we have one last question. I want to touch on the localization efforts. However this account will no longer be eligible for additional refunds. Well, they thought about Study Pack setback is doing fine. The video will highlight where we're going. Dan, if you set aside actual team, you look at internal execution and consumer behavior, do you pin any of this to those other issues? Everybody says Chegg can't beat them, we beat them, because this is all we do. Get your books elsewhere! And I think we'll all be able to track it a lot better as we go into 2024. CheggMate will harness the power of ChatGPT paired with our proprietary data and subject matter experts to make learning more personalized, adaptive, accurate, fast and effective, all in an easy to use and conversational manner. Maybe as a follow-up. Desired outcome: Per quick Google search, you seem to do this to a lot of folk. I would greatly appreciate an explanation and a refund for the past two months. Result: Cant access the subscription I PAID FOR the next day. But honestly for the second half of the year, the focus is on getting a payment system right in India. Yes. I live in UK and recently noticed some transactions from you that I do not recognise. Other new additions include UX Design and Frontline Leadership programs, while future courses will focus on the latest advancements in artificial intelligence to meet both student and employer demand. Chegg had a solid quarter, ending Q1 above our guidance on total revenue and adjusted EBITDA. Thanks for the great questions. Asked to speak with a manager That if they leave Chegg, they won't get. But in this market dynamics, how do you sort of rebuild the brand awareness for a new offering like CheggMate that is -- that sort of building GPT in so that you can ensure that retention and sort of, I guess, reacceleration of gross subscriber adoption going into the fall? We're obviously not going out any further than this current quarter. We love hearing how we can do a better job helping you get through school. SOLUTION: CALL YOUR CREDIT CARD COMPANY AND TELL THEM THAT YOU WANT TO BLOCK THIS COMPANY FOR FURTHER CHARGES. And so, a lot of the resource reallocation, a lot of our focus -- we're talking about it now much more aggressively, but it really started after the launch of ChatGPT and the chance that I was very fortunate to be able to sit down and talk to Sam for a couple of hours about where they were going and where we are going and how we could work together and the value of each of the components together. First seen on October 4, 2012, They withdrew money from my bank account after I had already cancelled. Nice job, Chegg, but you aint fooling this hardened traveler! Chegg Gets Very Weak Customer Support Rating. We love hearing how we can do a better job helping you get through school. Our position as a category leader and are focused exclusively on the needs of students has led to great brand recognition and incredible customer loyalty for Chegg. I called Chegg repeatedly to ask for help, but they gave me the runaround and wanted me to talk to Pearson. I wonder if they're making money off bu for it. I was using chegg last year and the questions I searched up used to be correct 90% of the time. We are confident we have the brand, platform, balance sheet, operating model and experience to make the appropriate investments needed for the future and enhance our position as a leader in the industry. To ensure this doesnt happen in the future, please enable Javascript and cookies in your browser. You pay a monthly fee to help you with learn from their questions and math examples but 80% of them are WRONG. How much are you planning on spending in AI or CheggMate? Dont even get me started on the experts Chegg considers as such. You can submit 20 questions a month for your membership fee, 50-70 percent of them will be answered incorrectly. Then go to the credit card company BrightNooblar 2 yr. ago Customer service manager for a company that processes a lot of credit cards here; Contact the company that underwrites the card, tell them it is unauthorized. August 2022, September 2022, October 2022, and November 2022, Each time you stole $10.55 every time was done at midnight. We help students save time, save money, and get smarter! A smart way is to conceal your IP address to browse Chegg on your mobile data. So we'll likely be continuing to shift personnel that we have and adding personnel and we'll be refocusing our priorities on AI and Skills, as you mentioned, because those are the big growth areas of the company. If you are looking for solutions to problems with no explanation of processes, that is provided via the Textbook Solutions portion of Chegg Study. It is a primitive system prone to false positives. However, you charged by five additional times for $19.95. 760288 RECUR PRE AUTH CHEGG *ORDER SANTA CLARA CA 00000001 760288, CHKCARDCHEGG *EDUCATION SVC WWW.CHEGG.COMCA, CHECKCARD CHEGG *EDUCATION SVC WWW.CHEGG.COMCA, POS Debit CHEGG *EDUCATION SVC WWW.CHEGG.COMCA, POS PUR CHEGG *EDUCATION SVC WWW.CHEGG.COMCA, POS PURCH CHEGG *EDUCATION SVC WWW.CHEGG.COMCA, POS PURCHASE CHEGG *EDUCATION SVC WWW.CHEGG.COMCA, POS REFUND CHEGG *EDUCATION SVC WWW.CHEGG.COMCA, PRE-AUTH CHEGG *EDUCATION SVC WWW.CHEGG.COMCA, PENDING CHEGG *EDUCATION SVC WWW.CHEGG.COMCA, Visa Check Card CHEGG *EDUCATION SVC WWW.CHEGG.COMCA MC, Misc. With an industry leading brand as well as a strong operating model and balance sheet that allows for investments. Hello, All that comes up is FAQ which does not help with my issue. Be aware!! Rentals will show up as two charges on your statementan initial charge for the rental fee and a second charge for the return shipping fee (which is automatically waived if you choose to renew your rental). As it relates to Skills, it's another area where we're doubling down because it's working. But on the margin, these customers manner in subscription businesses and given the fact that -- and as we put in the thing in our prepared remarks that, obviously, it's the fastest usage of a product ever do $150 million fastest growing product. You charged $1,500 on your credit card for Christmas presents. We're going to get the feedback. And over time, we will be reminding them of the benefits to Chegg inside the product experience itself. They have all been in the $15.00-17.00 range. Then just few days ago, I finally got a mail from chegg saying that the book I requested was out of stock and it is now back in stock, also mentioning that they are shipping me the book, which doesn't make any sense because when I ordered the book rental through my friend's account, I got the book right away. The did credit my april money back to me, May is still pending. Chegg is an okay service for lower division undergraduate classes, but how you going to sit there and advertise that you can help "the hardest engineering questions" when that's simply not true. So by definition, it's going to be a different percentage of our business over time. There's no reason it about in the past. I contacted Chegg again today, December 19, and the agent said I will receive a credit in 3-5 days. We're also going to play into the gamification and things that Chegg has never had it done before. Chegg is the like the high school valedictorian trying to be your friend so they can fuck your grade up. We're going to rewrite the prompts. We just believe, and I've been around long enough to know that there was the Internet, and there was mobility and then there's this. I would like to bet an answer for my question, Subscription Refund not in favor of customer, Terms of Use Policy update to allow subscription refund. Terms of Use Policy update to allow subscription refund. Next question, Arvind Ramnani with Piper Sandler. If you make the minimum payments of $50 per month, how long (in years) will it take to pay off your balance? Had a incident today (12/11/2020) at 12:36pm, tutor name was Akshat M. ID #: 9653710 where the tutor, ask me how much I was welling to pay him for a full file of the question I asked him. I mean fast forward 3 years and you'll have adopted Chegg, I get that scenario, right? But resource allocation, reduction in things that are not about CheggMate or growing our new customer base or growing our skills business are things that will become deprioritized in comparison to those things. Before we begin, I would like to point out that during the course of this call we will make forward-looking statements regarding future events, including the future financial and operating performance of the company. Thanks. [Operator Instructions] Your first question comes from Jeff Silber with BMO Capital Markets. Or it looks like you're struggling here, would you like us to build you this or you might need to look at this as well. Cite This For Me offers a free service which is supported by display and video advertising. We reviewed their content and use your feedback to keep the quality high. if only I could rate -1000. absolutely horrible experience. Good afternoon. Your Internet device should be charged during you copy the solution; otherwise, within 30 mins your answer will disappear, and then it will charge to your virtual credit card.

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